Case Managment Analyst, AR Operations
PAR Technology
Date: 2 weeks ago
City: Jaipur, Rajasthan
Contract type: Full time
For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.
Position Description
The Case Management Analyst plays a critical role in managing information exchange between customers, partner teams, and AR colleagues. As the first point of contact for accounts receivable matters, you will ensure efficient intake of information, resolution of initial inquiries, and routing of complex issues. This role sets the foundation for effective AR Collections and positive customer experiences within a collaborative team structure.
Position Location: Jaipur (Shift Timing: 6:00 PM IST to 3:00 AM IST)
Reports To: AR Supervisor
Entrees (Requirements)
Position Description
The Case Management Analyst plays a critical role in managing information exchange between customers, partner teams, and AR colleagues. As the first point of contact for accounts receivable matters, you will ensure efficient intake of information, resolution of initial inquiries, and routing of complex issues. This role sets the foundation for effective AR Collections and positive customer experiences within a collaborative team structure.
Position Location: Jaipur (Shift Timing: 6:00 PM IST to 3:00 AM IST)
Reports To: AR Supervisor
Entrees (Requirements)
- Prior experience in a call center or customer service role, preferably within accounts receivable or finance.
- Familiarity with accounting software or ERP systems (CRM/ticketing systems, Microsoft Dynamics 365 F&O, ServiceCloud Case Management).
- Experience with call center technology and phone systems, such as TalkDesk.
- Strong verbal and written communication skills, with excellent phone etiquette.
- High organizational skills and ability to maintain accurate records.
- Customer-focused, positive, and professional attitude.
- Capable of managing high call/email volumes efficiently.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and keen attention to detail.
- Adaptability to a fast-paced environment and changing priorities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Knowledge of AR Collections processes.
- Familiarity with KPIs such as call volume, handle time, data entry accuracy, and escalation rate.
- Collaborative mindset for interdepartmental coordination.
- Call and Email Management: Handle high volumes of calls and emails promptly and professionally.
- Initial Customer Contact: Address accounts receivable inquiries regarding billing, payments, and documentation. Provide accurate and timely information.
- Information Gathering and Data Entry: Collect and verify customer/account data and maintain accurate AR system records.
- Issue Triage and Resolution: Resolve basic inquiries, analyze accounts for next steps, and escalate complex issues appropriately.
- Payment Processing and Support: Process payments, explain billing statements, and provide payment options.
- Interdepartmental Collaboration: Work closely with AR team members and internal stakeholders to resolve discrepancies and ensure seamless customer experiences.
- Call volume
- Average handle time
- Customer satisfaction
- Data entry accuracy
- Issue resolution rate at intake
- Escalation rate
- Adherence to schedule and procedures
- Interview #1: Phone Screen with Talent Acquisition Team
- Interview #2: Video interview with the Technical Teams (via MS Teams/F2F)
- Interview #3: Video interview with the Hiring Manager (via MS Teams/F2F)
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Azure DevOps| ARM|Terraform|CI/CD
Michael Page,
Jaipur, Rajasthan
1 week ago
PF & GratuityMedical coverage includedAbout Our ClientThe hiring organization is a small-sized entity within the business services industry, specialising in recruitment. They are focused on delivering innovative solutions and supporting their clients' technology needs.Job DescriptionDesign and implement cloud-based solutions using Azure DevOps, ARM, and Terraform.Develop and maintain CI/CD pipelines to ensure smooth deployment processes.Collaborate with cross-functional teams to integrate DevOps...
Area Head - Affordable HL
IDFC FIRST Bank,
Jaipur, Rajasthan
2 weeks ago
Job RequirementsJob Requirements Role/Job Title: Area Head -Rural HLFunction/Department: Rural BankingJob PurposeThe role entails managing and scaling up the Rural banking business for the assigned branches by creating strategies to achieve growth targets for the branches by managing operations and resources in the most cost efficient and technology effective manner. It also entails developing constructive relationships with key local dealers...
Supervisor
G4S,
Jaipur, Rajasthan
2 weeks ago
Job Description Of Security SupervisorJob Introduction / Roles Responsibilities As a professionally trained Security Supervsor for G4S, you could be a member of the security team responsible for securing premises, such as building sites, courts, shops, warehouses, banks and factories. You would be conducting foot or vehicle patrols, controlling access at points of entry, securing equipment and people, responding to...