Capacity Manager - L2

Do
• Produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business
• Provide advice and guidance to all other areas of the business and IT on all capacity- and performance related issues
• Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and capacity of both services and resources
• Assist with the diagnosis and resolution of performance- and capacity-related incidents and problems
• Assess the impact of all changes on the Capacity Plan, and the performance and capacity of all services and resources
• Ensure that proactive measures to improve the performance of services are implemented wherever it is cost-justifiable to do so
• Monitoring patterns of business activity and service level plans
• Influencing Demand Management, in conjunction with Finance Management as appropriate
• Decide which components needs upgrade at what time and calculate the cost

Mandatory Skills: ITIL Capacity Management .

Experience: 5-8 Years
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