Campaign Execution & Helpdesk Support (Associate)

Netcore Cloud is a leading AI/ML-powered personalization full stack MarTech platform that helps B2C brands increase engagement, conversions, revenue and retention across the entire customer lifecycle.

We currently work with 6500+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated personalization marketing platforms.

Headquartered in India, we have our global footprint across 10 countries worldwide. Netcore has been certified as a Great Place to Work for five consecutive years; further reinforcing our family and people first culture driven by our values of honesty, humanity, openness and commitment for customer and employee success.

The Role

Associate - Campaign Execution & Helpdesk Support

Location: Thane, India (During Training) | Work from Home (Post-Training)

Shift Timings: 6 PM to 3 AM IST

About The Role

Netcore Cloud is seeking a customer-facing, technically adept professional to join as a Campaign Execution & Helpdesk Support Engineer. This is a dual-role opportunity where you will execute digital campaigns and provide technical support for clients, ensuring seamless adoption and optimal use of our platforms.

What You’ll Do

Campaign Execution

• Plan, set up, and execute campaigns (Email, SMS, Voice, Automation) on time.
• Make primary HTML modifications when required.
• Monitor campaign delivery and analyze performance reports with actionable insights.
  
  

Helpdesk Support

• Provide first-level technical support through phone, email, and ticketing tools.
• Handle and resolve tickets effectively, balancing campaign execution and support tasks.
• Troubleshoot customer-reported issues related to platform usage, reports, or delivery.
  
  

Technical & Process Excellence

• Perform root cause analysis on recurring issues and suggest sustainable fixes.
• Leverage UI and backend knowledge for effective troubleshooting.
• Recommend process improvements and product enhancements based on real customer feedback.
  
  

Customer Advocacy

• Act as a trusted advisor and voice of the customer within internal teams.
• Maintain high standards of professional communication.
• Drive customer success by ensuring consistent quality, ROI, and satisfaction.
  
  

Ideal Profile

What We’re Looking For

• 0-1 years in a Support Team role (mandatory) with exposure to UI and backend systems.
• Strong customer-facing experience in handling queries, escalations, and relationship management.
• Hands-on experience with ticketing systems, ticket resolution, and customer handling skills.
• 0-2 years of total experience in customer support, technical support, or campaign execution.
• Strong technical knowledge: Linux troubleshooting (mandatory), SQL, DNS, HTML, CSS.
• Proficiency in Microsoft Excel/OpenOffice Calc and PowerPoint for reporting.
• Excellent written and spoken English communication skills.
• Self-motivated, strategic thinker, collaborative, and quick learner.
• Flexibility to work the evening/night shift (6 PM to 3 AM IST).
  
  

What's on Offer?

• Join a market leader within IT Services
• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities