Business Manager - DTH

#BTL_DTH

About Airtel

Bharti Airtel Limited is a leading global telecommunications company with operations in 18 countries across Asia and Africa. Headquartered in New Delhi, India. In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed home broadband, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. We are always looking for people who are thinkers & doers. People with passion, curiosity & conviction, people who are eager to break away from conventional roles and do 'jobs never done before'.

Why Join Airtel DTH

As the leading DTH providers in India , we are pioneers who designed India’s first connected box . Our innovative and cutting-edge digital TV services offer a wide range of content to millions of households & ensure an unmatched experience. We empower our talent to win customers for life and we are on a mission to revolutionize the Digital TV industry. We are looking for passionate change makers who are ready to innovate & evolve, shaping the way India consumes entertainment.

Purpose Of The Job

As a Business Manager for Airtel DTH, you will have the opportunity to be at the frontline of the business, understand the demographics of an entire territory with the responsibility of driving sales and end-to-end customer service. The focus will be on Increasing the Customer Market Share, Revenue Market Share and execute the entire Go-To-Market (GTM) strategy in the DTH business by leveraging the vast distribution network. On the customer front, manage service centers, inventories, after-sales service to ensure timely resolution of customer escalations, analyze the feedback & design interventions for improvement. You will engage with partners & foster business relationships to effectively implement the “Serve to Sell” to enhance business for DTH.

LOB : DTH Function: Operations Reporting To: Zonal Head/State Head

Job Level: A1 /A2

What You Will Do

Sales

• Strengthen the distribution and sales network by increasing DTH Selling & activating outlets, effective coverage, and transacting outlets
• Ensure maximum availability of recharge options so that existing customers are adequately serviced
• Effectively implement active relationship management programs & conduct on-the-job training programs for Retailers and Field Sales Executives (FSE)
• Ensure brand visibility through organized merchandising activities
• Drive Gross & Net Adds for the assigned territory
  
  

Service

• Ensure compliance with policies and processes by the Installation Engineers and ensure customer SLAs are met
• Manage the team responsible for installing, servicing, and repairing structures and major components; instruct them on correct installation processes
• Ensure closure of Service Request loops & intervene and handle complaints in case of escalations
• Ensure maintenance of an adequate inventory level of installation equipment for contingencies
• Upgrade customers to higher versions & plans.
  
  

Skills

What you need to have:

• Analytical– Gap identification, trend identification, and problem-solving capability.
• Organization– structured working, time management.
• Process orientation and product knowledge.
• Consultation, facilitation, negotiation, and selling
• Partner management.
• Upselling
• Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook
  
  

Educational Qualifications

• Full Time Graduate
  
  

Work Experience: (Not to be shared for now)

• Assistant Manager: 6 - 8 years
• Senior Executive: 4 - 6 years
• Executive: 2 - 4 years
• Channel sales experience preferred
  
  

Requirements For The Job

The Candidate should be open to

• Travel extensively in their territory
• Note: Airtel is an equal opportunity employer and encourages individuals of all genders and backgrounds to apply. We are committed to fostering an inclusive and diverse work environment where everyone feels valued and respected.