Business Development Manager - B2B

Business Development Manager (B2B)

Responsibilities -

o University alliance and partnership in Maharashtra region

o Driving revenue through partnership with university and encompasses on revenue generation.

o Maintaining cordial relationship university and generate repetitive business for expansion

Product Adoption and Usage: Own responsibility for adoption and usage of product. Act as subject matter expert to train customers (higher education institutes) and partners. Develop strategic and tactical initiatives to maintain and improve customer onboarding, retention and footprint growth. Benchmark progress on a quarterly basis, gather program measurements. Track and analyze the data to ensure achievement of the business goals agreed. Regular interaction with customers to update them on the progress, understand challenges and resolve them within specified time frames.

Account Management: Lead regular status meetings with customers to review open initiatives and address any challenges impeding successful use of company solutions. Develop and maintain long-term relationships with stakeholders in your account portfolio, where appropriate, by networking between customers and channel partners. Drive and conclude product renewals, timely billing and payment collection.

Customer Empowerment: Be the Voice of the Customer and a strong advocate for your customers' interests to the organization. Gather customer product feedback and communicate with product management and engineering to shape the product development roadmap. Identify use cases not yet covered by our current platform / patterns on issues faced by customers.

Account Growth: Creation of upsell and cross sell opportunities in your accounts by deepening customer relations, driving product usage and making a plan together with the customer to grow business in their institutes. Work closely with the regional BDMs to convert opportunities into sales.

Requirements -

o Fluent in English and local language

o Perseverance, sincerity, out-of-box thinking and patience to manage large institutional customers and lengthy sales cycles.

o Ability to work in remotely distributed teams with experience in B2B account management, customer success, cross-team coordination and escalation management.

o Self-motivated, independent, proactive team player, with excellent interpersonal skills and ideas to build and nurture customer relationships.

o Strong communication and public speaking skills with ability to influence people and stakeholders of CXO level.

o Has own vehicle and willing to travel extensively within the allocated region