Business Analyst with CRM

Summary

As as a Business Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

Play a critical part in ensuring Gainwell is meeting our clients’ objectives in important areas.

• Help coordinate a business analyst team’s duties and activities on IT projects and nurture newer team members by providing guidance and support
• Be a knowledgeable bridge between clients, project managers and technical staff to define, document and share business requirements and expected impact
• Work with the client to develop business specs at the start of a technical project
• Analyze, plan, design, document or make recommendations to improve business processes to support client’s technology goals
• Help verify that all requirements have been met by approving and validating test results
• Exercise your ability to use basic analytical or relational database software — such as Excel or SQL — to quantify the anticipated impact of work
  
  

What We're Looking For

Your role in our mission

Play a critical part in ensuring Gainwell is meeting our business objectives in important areas.

• 10+ years of experience working as a business analyst or ‘requirements translator’ between technical and non-technical personnel, with 3 or more years of relevant areas either “CRM” or “CxOne” or “Verint”
• Requirements Gathering & Documentation (Leading Requirements Gathering Sessions and Eliciting Requirements), Process Mapping, Experience in Conversational Design & Bot Deployments, English Fluency, Communication Skills, Test Case Development, Prompt Engineering.
• Help coordinate a business analyst team’s duties and activities on IT projects and nurture newer team members by providing guidance and support
• Be a knowledgeable bridge between clients, project managers and technical staff to define, document and share business requirements and expected impact
• Work with the stakeholders to develop business specs at the start of a technical project
• Analyze, plan, design, document or make recommendations to improve business processes to support client’s technology goals
• Help verify that all requirements have been met by approving and validating test results
• Exercise your ability to use basic analytical or database such as Excel or SQL to quantify the anticipated impact of work
• Strong SQL knowledge. Ability to write complex queries.
• Ability to gather requirements effectively; document requirements and confirm observations with business owners. Also, to perform fit/gap analysis based on requirements.
• Ability to create detailed and thorough design documents and test plans/execution for medium to large initiatives.
• Strong analytical and business process re-engineering skills
• Strong executive presence and communication skills to deliver messages to business leaders, stakeholders and technical personnel.
• Strong communication and presentation skills.
  
  

What You Should Expect In This Role

• Fast-paced,challenging and rewarding work environment. Work life balance. Will require late evening work to overlap US work hours.