Business Analyst - ACH/Payment
Virtusa
Date: 1 day ago
City: Chennai, Tamil Nadu
Contract type: Full time
JD
we need resources to provide client service and support who can assist with improving our Payment API documentation when not directly assisting clients
Client Service and Support
Respond to Client Inquiries
Monitor shared email box for client communication
Initial response to client communication
Answer basic questions, respond with documentation
Identify inquiries for escalation
Escalate to Payment Production Support
Communicate updates and resolution to clients with documentation to meet assigned SLAs.
Capture use case, documentation provided, documentation needed and resolution for use in further documentation
Communicate Scheduled Outages
Receive and track scheduled outages for Payment and Enterprise APIs, Payment Processing and Environments.
Communicate scheduled outages meeting assigned SLAs to client.
Communicate restoration of service when required to meet SLAs to client.
Certificate registration
Track certificate expiry and respond to requests from Onboarding Team for new certificates
Communicate to clients
Collect certificates from client
Register with Cloud and Encryption Team
Send Client Ids and other data to clients for onboarding and certificate replacement.
Documentation
Improve client facing API documentation
Product/Developer Guides for Wires, ACH, EFT & Interac API Products
Assist in transition of documentation to Developer Portal
Collect and create use case documentation for Onboarding and Support roles
Client communications
Use case identification
API Sandbox resources
API Specification resources
Document test cases
Assist in transition of documentation and resources to CS&I support structure
Assist Onboarding Technical Consultants
Support Project Management Tasks
Schedule meetings
Create and distribute documents and meeting minutes
Update tracking and project plans
Update status of items in Jira
Update confluence pages
we need resources to provide client service and support who can assist with improving our Payment API documentation when not directly assisting clients
Client Service and Support
Respond to Client Inquiries
Monitor shared email box for client communication
Initial response to client communication
Answer basic questions, respond with documentation
Identify inquiries for escalation
Escalate to Payment Production Support
Communicate updates and resolution to clients with documentation to meet assigned SLAs.
Capture use case, documentation provided, documentation needed and resolution for use in further documentation
Communicate Scheduled Outages
Receive and track scheduled outages for Payment and Enterprise APIs, Payment Processing and Environments.
Communicate scheduled outages meeting assigned SLAs to client.
Communicate restoration of service when required to meet SLAs to client.
Certificate registration
Track certificate expiry and respond to requests from Onboarding Team for new certificates
Communicate to clients
Collect certificates from client
Register with Cloud and Encryption Team
Send Client Ids and other data to clients for onboarding and certificate replacement.
Documentation
Improve client facing API documentation
Product/Developer Guides for Wires, ACH, EFT & Interac API Products
Assist in transition of documentation to Developer Portal
Collect and create use case documentation for Onboarding and Support roles
Client communications
Use case identification
API Sandbox resources
API Specification resources
Document test cases
Assist in transition of documentation and resources to CS&I support structure
Assist Onboarding Technical Consultants
Support Project Management Tasks
Schedule meetings
Create and distribute documents and meeting minutes
Update tracking and project plans
Update status of items in Jira
Update confluence pages
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