Business Analyst

Summary

We are seeking a skilled and motivated Business Analyst with US healthcare experience

to join our Customer Service Product Engineering team

The Business Analyst acts as a crucial link between business needs and technology solutions focused on

improving customer service within the US healthcare landscape

The ideal candidate has strong analytical abilities

excellent communication and interpersonal skills and a solid understanding of business operations and IT systems

Responsibilities

Collaborate with stakeholders to identify business needs gather detailed requirements

and define project objectives and scope

Translate business needs into clear and well structured requirements documentation

including business requirements documents BRDs functional requirements specifications FRS

user stories and use cases Analyze and document current state processes and identify areas for improvement

Collaborate with product owners developers and testers to ensure a clear understanding of requirements

Participate in testing and validating new systems and processes including user acceptance testing UAT

to ensure they meet specified requirements and quality standards

Participate in project meetings and provide regular updates on progress

Prioritize requirements and communicate findings and recommendations effectively

Identify and mitigate project risks and issues escalating appropriately and providing recommendations and solutions to resolve them

Qualifications

Required Bachelor degree

Proven experience typically 3 to 7 years f experience in Business Analysis preferably within the US healthcare industry

Strong analytical and problem solving skills

Excellent communication interpersonal and presentation skills

Proficiency in using business analysis tools and techniques

Ability to work independently and as part of a team

Preferred But Not Mandatory

Experience in customer service or benefits administration of US Healthcare Customer Service AGM Pega Frame work Experience

Experience working with Pega applications

Familiarity with Agile development methodologies

Shift Week off No