Business Analyst

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in India and as such all normal working days must be carried out in India.

Job Description

Join us as a Business Analyst

• Take on a critical role defining and realising fantastic solutions, processes, benefits and new opportunities to deliver to our stakeholders
• You'll be working in a vibrant, forward looking team and helping us to shape the future of our business
• It’s a great chance to hit the ground running, take advantage of our development opportunities, and advance your career
• We're offering this role at associate level
  
  
  

What you'll do

In your new role, you’ll be supporting the analysis of complex cross franchise and pan group requirements, while capturing, validating and documenting business and system requirements and making sure that they are in line with key strategic principles. In the course of your work, we’ll also look to you to build, manage and maintain a positive working relationship with stakeholders and third party suppliers across multiple franchises and functions.

You’ll also:

• Create and maintain documentation, as well as support controls and quality assurance for key stakeholders and suppliers
• Identify and support cut-over and implementation tasks
• Trace and link business requirements to future state design
• Create and execute test scenarios and test scripts at various stages of the project in order to validate the solution design
• Facilitate user acceptance testing and support business users in executing the user acceptance testing
  
  
  

The Skills You'll Need

You’ll need to hold an appropriate business analyst certification, such as BAX, CPRE and CBAP. Additionally, you’ll have a highly analytical mindset, with strong organisational skills and the ability to prioritise your work.

We'll also look for you to have working knowledge in Amazon Lex development/configuration and Amazon DynamoDB amendments will be an advantage.

You’ll also need:

• Proficient in business process mapping and conversion to unauthenticated and authenticated self-service journeys in IVR
• Experience in optimisation of existing unauthenticated and authenticated self-service journeys in IVR
• A background of delivering business analysis in a technology or IT function
• Strong stakeholder management skills
• Excellent in testing and business checkout