Branch Operations & Service Manager
IDFC FIRST Bank
Date: 2 weeks ago
City: Jodhpur, Rajasthan
Contract type: Full time

Job Requirements
Job Requirements
Role/Job Title: Branch Operations and Service Manager
Function/Department: Rural Banking
Job Purpose
The role bearer has to focus on helping the organization to enable customers, partners and other stakeholders address their needs for proactive query resolution. It entails the responsibility of providing, setting up customer service quality procedures, standards for the team and deploy strategies, best practices to achieve it. The role bearer also has to drive of employee morale and engagement levels so that the organization is able to provide best in class service to its customers to increase customer satisfaction, loyalty and retention contributing to the larger organizational objectives of the bank.
Responsibilities
Roles & Responsibilities:
Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management.
Experience: 4+ years’ experience into Customer Service.
Job Requirements
Role/Job Title: Branch Operations and Service Manager
Function/Department: Rural Banking
Job Purpose
The role bearer has to focus on helping the organization to enable customers, partners and other stakeholders address their needs for proactive query resolution. It entails the responsibility of providing, setting up customer service quality procedures, standards for the team and deploy strategies, best practices to achieve it. The role bearer also has to drive of employee morale and engagement levels so that the organization is able to provide best in class service to its customers to increase customer satisfaction, loyalty and retention contributing to the larger organizational objectives of the bank.
Responsibilities
Roles & Responsibilities:
- Manage a team of customer service managers in charge of the inbound channel and correspondence branches.
- Providing excellent customer service and promoting customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth.
- Ownership of customers issues and ensure proactive resolutions of the same.
- Set a clear mission of enhancing service quality and deploy strategies focused towards that mission by keeping ahead of industry’s developments and apply best practices to areas of improvement.
- Develop service procedures, policies and standards.
- Analysing MIS, enhance productivity and maintaining accurate records and document customer service actions and discussions.
- Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.
- Adherence to and manage the approved budget.
- Maintaining an orderly workflow according to priorities.
- Regulate resources and utilize assets to achieve qualitative and quantitative targets.
- Enhancing service quality and the level of customer focus in the organization.
- Leverage in-house synergies through collaboration with internal stakeholders.
Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management.
Experience: 4+ years’ experience into Customer Service.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Full Time Massage Therapist for a Day Spa in India .
Spa Staff.com,
Jodhpur, Rajasthan
4 days ago
Minimum experience required: under 1 year .Salary: Negotiable based skills and experienceLocation: Jodhpur Rajasthan INStart date: ImmediatelyDetailsUrgent requirement of female spa therapist/beautician attractive salary and insensitive

Assistant Manager - BFS Direct
Bajaj Finserv,
Jodhpur, Rajasthan
3 weeks ago
Location Name: JodhpurJob Purpose"This position is open with Bajaj Finance Limited"Duties And Responsibilities Implementation of cash Policy and continuous evaluation to ensure adherence to the Policy and compliance with the Authority Matrix at branches in the area assigned. Daily cash collection / updating and deposition. Preparing daily cash collection report and sending the same to HO. Checking and updating agency...

Associate Relationship Manager- LAP
IDFC FIRST Bank,
Jodhpur, Rajasthan
3 weeks ago
Job RequirementsRole/Job Title: Associate Relationship Manager-Home loan / Loan against propertyFunction/Department: Rural BankingJob PurposeTo deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition.Roles & ResponsibilitiesIdentifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc.To service, the leads referred by sales front/cross/selling...
