Branch Head
G4S
Date: 1 day ago
City: Kolkāta, West Bengal
Contract type: Full time

Area of ResponsibilityOperations Management
Revenue Growth
Collections
Bad Debt
completion of basic course
measures
Ensure implementation of HR & Training policiesHealth & Safety
With Support From Health & Safety
- Formulate & implement cluster strategy linked with Hub
- Directly accountable for planning and organizing branch
- Ensure proper start-up of new assignments
- Manage guard sourcing in terms of scouting, referrals and
- Ensure proper deployment, rostering & attendance of guards
- Ensure proper supervision, patrolling & review in terms of day
- Conduct security audits of large assignments periodically
- Forecast, procure and distribute uniforms and office
- Maintain consistent, complaint free, high quality service levels
- Support and facilitate implementation of corporate projectsBusiness Performance Goal ( Revenue , Collections ,
Revenue Growth
- To grow higher than the industry growth by having Get & Grow
Collections
- Develop the strategy and plan to ensure achievement of Price
- Gap analysis in invoicing and collections.
- Timely communication with customer and related
- Agreement to pay / timely billing with customer
- Variance analysis of actual vs budget.
- Timely termination of customer in case of non agreement or
Bad Debt
- Understanding the bad debt reasons and devising the strategy
- Do the analysis and take the necessary course of action.
- Focus on collections and reduce the Gaps
- Understand the contract.
- Knowing the gaps in contract and closing the gaps with
- Knowing the payout to employees and authorities.
- Reconciliation - correction for gaps between billed & paid.
- Asking customers to increase the management fee on various
- Strive to understand customer’s needs and deliver the
- Build effective customer relationships, ensure customer
- Conduct all surveys and client requested security audits
- Ensure satisfaction and retention of existing clients
- Regular meeting with clients for performance feedback
- Reviewing client feedback and developing solutions to
- Responding to client queries and concerns promptlyLeadership & IR
- Prepare manpower budget as per business requirements
- Recruit adequate number of quality direct manpower in
- Ensure all new recruits in direct and indirect category attend
completion of basic course
- Ensure timely completion of joining formalities for new recruits,
- Ensure development of Direct staff through refresher and
- Ensure maintenance of attendance, leave, overtime records
- Ensure correct wages computation of direct staff
- Ensure timely payment of wages and other dues
- Ensure disciplinary action is taken wherever required
- Ensure speedy redressal of grievances through regular
measures
Ensure implementation of HR & Training policiesHealth & Safety
With Support From Health & Safety
- Ensure observance to highest standards of G4S Health &
- Promote awareness within the team on safe working
- Contribute to development of safe work procedures
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