Billing Analyst

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

What Does Success Look Like

We are looking for a detail-oriented Billing Analyst with 2-5 years of experience, specializing in Order to Cash (O2C) processes. The ideal candidate will play a key role in managing billing operations, ensuring accuracy in invoicing, and supporting revenue recognition processes.

Location- Bangalore

Shift Timings- 2 pm to 11 pm IST (UK Shift timings)

What You’ll Do

• Manage end-to-end Order to Cash (O2C) processes, including invoicing, collections, and reconciliations.
• Ensure accurate and timely generation of invoices in compliance with company policies.
• Work closely with finance, sales, and customer success teams to resolve billing discrepancies.
• Analyze and validate contract terms to ensure correct billing and revenue recognition.
• Maintain billing records and documentation for audits and financial reporting.
• Support process improvements and automation efforts to enhance billing efficiency.
  
  

What Makes You Qualified

• 3-5 years of experience in billing, accounts receivable, or related finance roles.
• Strong knowledge of Order to Cash (O2C) processes.
• The ideal candidate should be well-versed and experienced in using widely adopted vendor/supplier invoicing portals such as SAP Ariba, Coupa, and similar platforms.
• Proficiency in ERP systems (e.g., NetSuite, Salesforce (SFDC) SAP, or similar)
• Excellent attention to detail and problem-solving skills.
• Strong communication and stakeholder management skills.
• Ability to work in a fast-paced, high-growth environment.
  
  

Preferred Qualifications

• Experience working in a SaaS or subscription-based business model.
• Familiarity with revenue recognition principles (ASC 606 or IFRS 15).
  
  

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.