Benefits Support Services Analyst

Job Description

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

Job Summary

As a Benefits Support Services Analyst, you will be part of the Benefits Core Services team, responsible for delivering high-quality support in the administration of TriNet’s employee benefits programs. This role involves handling inquiries from clients and worksite employees (WSEs), resolving complex benefits issues, and ensuring accurate processing of benefits events. You will work closely with internal teams to provide timely and effective solutions, contributing to a seamless benefits experience for all stakeholders.

This role is responsible for managing a broad range of HR and benefits-related processes, including employee data updates, benefits reporting, and support for service orders and rehires. Key responsibilities span COBRA administration and compliance, FSA/HSA claims processing and adjudication, 401(k) plan support, and end-to-end Leave of Absence (LOA) management. The position involves handling escalations, coordinating with third-party vendors, ensuring data accuracy across systems, and maintaining compliance with regulatory standards. Strong attention to detail, effective communication, and the ability to manage multiple workflows are essential for success in this role.

Key Responsibilities

• Respond to general benefits inquiries from clients and WSEs via phone, chat, email, or case management systems
• Conduct research and resolve mid- to high-complexity benefits-related tasks, escalating when necessary
• Process mid- to high-complexity PeopleSoft benefits events
• Make outbound calls to clients/WSEs for follow-ups or benefits renewal support
• Audit peer work to ensure accuracy and consistency in benefits processing
• Mentor and train colleagues on phone/chat handling and case research
  
  
  

Qualifications

Education

• Bachelor’s/Master’s degree in Human Resources, Business Administration, or related field (preferred)
• Equivalent experience in HR operations or benefits administration will be considered
  
  
  

Experience

• Minimum 2 years of experience in employee benefits or HR support roles
• Familiarity with PeopleSoft or similar HRIS platforms is a plus
  
  
  

Skills & Competencies

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Strong verbal and written communication skills
• Ability to de-escalate and resolve issues independently
• Analytical thinking and attention to detail
• Strong interpersonal and customer service orientation
• Time management and organizational skills
• Ability to manage multiple tasks and meet deadlines
• Adaptability to changing systems and processes
• Active listening and problem-solving skills
• Ability to work independently and meet critical timelines
  
  
  

Work Environment

• Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
• This position is 100% in office.
  
  
  

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.