Beauty Head

Skills:
Cosmetology, Skincare, Makeup Artistry, Hair Styling, Customer Service, Team Management, Product Knowledge, Trend Awareness,

Section

Details

Mission Statement

Drive customer excellence, business profitability (Centre Sales + Centre P&L) and ensure operational efficiency and effectiveness while leading the Beauty team to deliver exceptional service and achieve financial targets.

Outcomes And Accountabilities

• Achieve monthly and yearly financial targets (revenue and profit margins) for the Beauty department.
• Maintain customer satisfaction scores above 90%.
• Ensure operational efficiency and adherence to SOPs.
• Lead and develop the Beauty team to enhance performance and service delivery.
  
  

Competencies

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Technical knowledge in beauty services.
• Proven ability to set and achieve sales targets, driving revenue growth and maximizing profitability.
• Financial acumen and ability to manage P&L.
  
  

Cultural Fit

Alignment with VLCCs commitment to customer satisfaction, quality service, business growth, and continuous improvement.

Job Responsibilities

Leadership and Team Management:

• Responsible for grooming, training, discipline, and welfare of beauty staff.
• Conduct recruitment, induction, and orientation of new beauty staff as per SOPs.
• Check attendance (plan for absenteeism), work allocation (beauty bookings & distribution/rotation of work), manage weekly off days for beauty staff.
• Lead and develop the Beauty team to enhance performance and service delivery.
• Conduct regular meetings with staff for sorting out grievances and taking suggestions for improvement.
• Ensure cleanliness of the beauty section, therapy rooms, salon. Supervise maintenance of all Beauty machines and inform CH /ACH and Corporate about Beauty machines requiring repair.
  
  

Customer Excellence

• Drive customer excellence by ensuring high standards of service by the Beauty team.
• Ensure regular follow-up of clients and execution of packages within validity.
• Address client concerns proactively and ensure client satisfaction.
• Implement corporate policies and SOPs, conducting audits and reviews for compliance.
• Liaise with the Corporate Office for updates, technical inputs, and stock availability.
• Send required information to the corporate office, including the number of clients booked, completed packages, and beauty efficacy reports.
  
  

Operational Excellence

• Ensure safe handling and maintenance of all equipment of the beauty section.
• Study beauty cards of booked clients for planning appointments and conduct first skin analysis.
• Ensure beauty cards are duly filled with client signature, comments, and photographs.
• Monitor and ensure the consumption of products as per SOPs.
  
  

Sales Excellence

• Responsible for achieving the sales and execution targets of Beauty Services
• Improve RBS / Cross-selling of Slimming Packages.
  
  

Reporting Structure

Reports to Centre Head.

Positions Supervised

Centre Beauty team including Beauty Therapists/Hair stylists/Pedicurists/Dermatologists.

Compensation And Benefits

Competitive salary with performance-based incentives, health benefits, and other perks as per company policy.

Experience And Education

Doctor/ Dermatologist/ Cosmetologist with additional qualifications in hair and skin. Minimum of 4-7 years of experience in related field.