BA_SUPPORT_SOC_GCC
Welspun World
Date: 1 week ago
City: Ahmedabad, Gujarat
Contract type: Full time
About Welspun
Welspun World is one of India's fastest growing global conglomerates with businesses in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing.
At Welspun, we strongly believe in our purpose to delight customers through innovation and technology, achieve inclusive & sustainable growth to remain eminent in all our businesses. From Homes to Highways, Hi-tech to Heavy metals, We lead tomorrow together to create a smarter & more sustainable world.
Job Purpose/ Summary
Responsible for sales order creation in SAP, Managing customer relationships, addressing inquiries, and ensuring customer satisfaction through effective communication and support.
Job Title
BA_SUPPORT_SOC_GCC
Job Description
Merchandising experience
Sales Order Creation experience
Material Data Management experience
Guidance to maintain customer wise Production status Files and production follow-up with plant merchant
Order status follow-up and order sheet maintain
Meeting dead line for the task assigned.
Collaboration with various internal & external departments
Knowledge of Basic Computer system, MS Office SAP Knowledge will be an added advantage.Basic Textile product knowledge is an added advantage.
Customer Centricity.
Follow up with Plant PPC and CPPC
Principal Accountabilities
Sales Order creation, Data Collection and Analysis: Gather and analyze data from various sources (sales, inventory, customer behavior. to generate actionable insights.
Cross-Functional Collaboration: Work with various teams (marketing, plant, finance, IT, supply chain, PPC and CPPC. to implement data-driven solutions and align business objectives.
Service Level Agreement (SLA. Monitoring: Track and ensure shared services meet agreed-upon SLAs and performance standards.
Operational Support: Provide operational support to merchandising and other departments by ensuring that systems and processes are aligned to business needs.
Handle customer inquiries about task and delivery timelines.
Assist with resolving customer complaints or issues related to task and timely delivery.
Key Interactions
Stakeholder Engagement ,Mid Management,Cross-Functional Collaboration ,Client Relations
Experience
1
Competency Name
Competency Name Proficiency Level Business & Commercial acumenExpert Global Mind-setExpert EntrepreneurshipProficient People ExcellenceProficient Business AcumenExpert Risk management policies and proceduresExpert Compliance and operational risk knowledgeExpert Decision Making and\/or Problem SolvingExpert CollaborationExpert Customer CentricityExpert Product & Process KnowledgeExpert Operation managementExpert SAP Module ExpertiseExpert Data Analysis and ReportingExpert Production Planning and ControlExpert AutomationExpert Data EntryExpert Business & Commercial acumenExpert Global Mind-setExpert EntrepreneurshipProficient People ExcellenceProficient Business AcumenExpert Risk management policies and proceduresExpert Compliance and operational risk knowledgeExpert Decision Making and\/or Problem SolvingExpert CollaborationExpert Customer CentricityExpert Product & Process KnowledgeExpert Operation managementExpert SAP Module ExpertiseExpert Data Analysis and ReportingExpert Production Planning and ControlExpert AutomationExpert Data EntryExpert
Additional Section (Can Be Added, If Required.:
Welspun World is one of India's fastest growing global conglomerates with businesses in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing.
At Welspun, we strongly believe in our purpose to delight customers through innovation and technology, achieve inclusive & sustainable growth to remain eminent in all our businesses. From Homes to Highways, Hi-tech to Heavy metals, We lead tomorrow together to create a smarter & more sustainable world.
Job Purpose/ Summary
Responsible for sales order creation in SAP, Managing customer relationships, addressing inquiries, and ensuring customer satisfaction through effective communication and support.
Job Title
BA_SUPPORT_SOC_GCC
Job Description
Merchandising experience
Sales Order Creation experience
Material Data Management experience
Guidance to maintain customer wise Production status Files and production follow-up with plant merchant
Order status follow-up and order sheet maintain
Meeting dead line for the task assigned.
Collaboration with various internal & external departments
Knowledge of Basic Computer system, MS Office SAP Knowledge will be an added advantage.Basic Textile product knowledge is an added advantage.
Customer Centricity.
Follow up with Plant PPC and CPPC
Principal Accountabilities
Sales Order creation, Data Collection and Analysis: Gather and analyze data from various sources (sales, inventory, customer behavior. to generate actionable insights.
Cross-Functional Collaboration: Work with various teams (marketing, plant, finance, IT, supply chain, PPC and CPPC. to implement data-driven solutions and align business objectives.
Service Level Agreement (SLA. Monitoring: Track and ensure shared services meet agreed-upon SLAs and performance standards.
Operational Support: Provide operational support to merchandising and other departments by ensuring that systems and processes are aligned to business needs.
Handle customer inquiries about task and delivery timelines.
Assist with resolving customer complaints or issues related to task and timely delivery.
Key Interactions
Stakeholder Engagement ,Mid Management,Cross-Functional Collaboration ,Client Relations
Experience
1
Competency Name
Competency Name Proficiency Level Business & Commercial acumenExpert Global Mind-setExpert EntrepreneurshipProficient People ExcellenceProficient Business AcumenExpert Risk management policies and proceduresExpert Compliance and operational risk knowledgeExpert Decision Making and\/or Problem SolvingExpert CollaborationExpert Customer CentricityExpert Product & Process KnowledgeExpert Operation managementExpert SAP Module ExpertiseExpert Data Analysis and ReportingExpert Production Planning and ControlExpert AutomationExpert Data EntryExpert Business & Commercial acumenExpert Global Mind-setExpert EntrepreneurshipProficient People ExcellenceProficient Business AcumenExpert Risk management policies and proceduresExpert Compliance and operational risk knowledgeExpert Decision Making and\/or Problem SolvingExpert CollaborationExpert Customer CentricityExpert Product & Process KnowledgeExpert Operation managementExpert SAP Module ExpertiseExpert Data Analysis and ReportingExpert Production Planning and ControlExpert AutomationExpert Data EntryExpert
Additional Section (Can Be Added, If Required.:
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