Banker-Customer Experience
IDFC FIRST Bank
Date: 14 hours ago
City: Meerut, Uttar Pradesh
Contract type: Full time
Job Requirements
Role/Job Title - Banker-Customer Experience
Business - Retail Banking
Function/ Department: 'Branch Banking
Place of work: PAN India
Job Purpose
The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.
Roles & Responsibilities
CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card.
Qualifications
Graduate - Any discipline
Experience
Minimum Number of Years - 1-4 years of relevant experience in Banking or allied Business
Industry - BFSI
Functional Area - Retail Liabilities
Role/Job Title - Banker-Customer Experience
Business - Retail Banking
Function/ Department: 'Branch Banking
Place of work: PAN India
Job Purpose
The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.
Roles & Responsibilities
- Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell.
- Deliver business target assigned as per performance score card.
- Giving the client need based product solutions and in the process aligning client requirements with business specifics.
- Assessing customer propensity and ensuring higher product penetration per relationship.
- Referencing for more business from existing customers.
- Responsible for creating a customer-focused approach for quick resolution of all queries and complaints.
- Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc.
- Assist in closure of all observations on audit report
- Perform audit and ensure compliance to internal and external regulations and guidelines
- Provide best in-class customer service to become their banking partner of choice
CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card.
Qualifications
Graduate - Any discipline
Experience
Minimum Number of Years - 1-4 years of relevant experience in Banking or allied Business
Industry - BFSI
Functional Area - Retail Liabilities
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Territory Manager-Used 2 Wheeler Loan
IDFC FIRST Bank,
Meerut, Uttar Pradesh
3 days ago
Job Requirements Job Requirements Role/ Job Title: Territory ManagerFunction/ Department: Self-Employee Personal LoanJob Purpose: The role entails direct customer interaction and is responsible for acquisition of professional loan and unsecured business loan customers for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best...
Senior Executive - Debt Management Services - Consumer
Bajaj Finserv,
Meerut, Uttar Pradesh
2 weeks ago
Location Name: BarautJob Purpose“This position is open with Bajaj Finance ltd.”Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organization’s policiesAct with IntegrityDuties And ResponsibilitiesХTo achieve collection targets of...
Marketing Associate
PW (PhysicsWallah),
Meerut, Uttar Pradesh
4 weeks ago
We’re Hiring: Marketing Executive (Offline & Regional Campaigns) Location: Meerut | Company: PhysicsWallahAbout the Role:We are seeking a dynamic Marketing Executive to plan and execute impactful ATL/BTL campaigns, enhance brand visibility, and generate quality leads through innovative offline marketing initiatives.Key Responsibilities:Develop and implement ATL/BTL campaigns to boost brand presence and lead generation.Manage local & regional marketing activities including events, print,...
