Banker-Customer Experience
IDFC FIRST Bank
Date: 3 weeks ago
City: Mumbai, Maharashtra
Contract type: Full time
Job Requirements
Job Description: Banker-Customer Experience at IDFC FIRST Bank
Company Overview
IDFC FIRST Bank is a leading private sector bank in India, committed to providing innovative and customer-centric financial solutions. With a strong focus on digital banking and a wide range of products and services, we strive to make banking convenient, efficient, and enjoyable for our customers.
Job Title: Banker-Customer Experience
Job Type: Full-Time
Job Category: Operations
Department: Retail Banking > Branch Banking > Branch
Location: Mumbai, Maharashtra, India
Additional Parameters
As a Banker-Customer Experience at IDFC FIRST Bank, you will be responsible for providing exceptional customer service and ensuring a seamless banking experience for our customers. You will be a part of the Retail Banking team, specifically in the Branch Banking department, and will be based at our Mumbai branch.
Key Responsibilities
Job Description: Banker-Customer Experience at IDFC FIRST Bank
Company Overview
IDFC FIRST Bank is a leading private sector bank in India, committed to providing innovative and customer-centric financial solutions. With a strong focus on digital banking and a wide range of products and services, we strive to make banking convenient, efficient, and enjoyable for our customers.
Job Title: Banker-Customer Experience
Job Type: Full-Time
Job Category: Operations
Department: Retail Banking > Branch Banking > Branch
Location: Mumbai, Maharashtra, India
Additional Parameters
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to work in a fast-paced and dynamic environment
- Knowledge of banking products and services
- Proficient in using technology and digital platforms
- Sales and target-driven mindset
- Team player with a positive attitude
- Willingness to work flexible hours, including weekends and holidays
As a Banker-Customer Experience at IDFC FIRST Bank, you will be responsible for providing exceptional customer service and ensuring a seamless banking experience for our customers. You will be a part of the Retail Banking team, specifically in the Branch Banking department, and will be based at our Mumbai branch.
Key Responsibilities
- Greet and assist customers in a friendly and professional manner
- Understand and address customer needs, queries, and complaints promptly and effectively
- Educate customers about our products and services and assist them in choosing the right solutions for their financial needs
- Process various banking transactions accurately and efficiently
- Promote and cross-sell banking products and services to meet individual and team targets
- Maintain a thorough knowledge of banking policies, procedures, and regulations
- Collaborate with team members to achieve branch and bank-wide goals
- Stay updated with industry trends and changes in banking technology to provide the best customer experience
- Adhere to all compliance and risk management guidelines to ensure a safe and secure banking environment for customers and the bank
- Bachelor's degree in Business, Finance, or a related field
- Minimum of 2 years of experience in customer service, preferably in the banking industry
- Proven track record of meeting and exceeding sales targets
- Proficient in using technology and digital platforms for banking operations
- Knowledge of banking products and services
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to work in a fast-paced and dynamic environment
- Team player with a positive attitude
- Willingness to work flexible hours, including weekends and holidays
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