Banker-Customer Experience
IDFC FIRST Bank
Date: 2 weeks ago
City: Ahmedabad, Gujarat
Contract type: Full time

Job Requirements
Job Title: Banker Customer Experience
Function: Branch Banking
Job Purpose
The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost-effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.
Roles & Responsibilities
CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card.
Education Qualifications
Graduate: Any Graduation
Post graduation: Any Postgraduation
Experience: 1-4 years of relevant experience.
Job Title: Banker Customer Experience
Function: Branch Banking
Job Purpose
The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost-effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.
Roles & Responsibilities
- Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell.
- Deliver business target assigned as per performance score card.
- Giving the client need based product solutions and, in the process, aligning client requirements with business specifics.
- Assessing customer propensity and ensuring higher product penetration per relationship.
- Referencing for more business from existing customers.
- Responsible for creating a customer-focused approach for quick resolution of all queries and complaints.
- Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc.
- Assist in closure of all observations on audit report
- Perform audit and ensure compliance to internal and external regulations and guidelines
- Provide best in-class customer service to become their banking partner of choice
CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card.
Education Qualifications
Graduate: Any Graduation
Post graduation: Any Postgraduation
Experience: 1-4 years of relevant experience.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Video Editor
Dev Opus Pvt. Ltd.,
Ahmedabad, Gujarat
10 hours ago
Dev Opus Pvt LtdC.G Road , AhmedabadJob detailsJob Type : Full-TimeExperience : 2 Years & AboveWork Location : On-siteFull Job DescriptionWe are looking for a talented Video Editor to join our team immediately. As a Video Editor, you will be responsible for editing and producing high-quality videos that align with our vision and objectives.Mail : [email protected] Type : Full-timeSchedule :...

Associate- manufacturing
Amneal Pharmaceuticals,
Ahmedabad, Gujarat
1 week ago
Job DescriptionFor aseptic area operation, bag line , vial lineSkillsPerforming cleaning and line clearance per SOP after batch completion.Preventing cross-contamination through proper hygiene and documentation.Verifying area readiness before starting a new batch.QualificationsQualification: ITI/Diploma/B.Sc

Specialist IT - Junior Cloud Application Developer
Infineon Technologies,
Ahmedabad, Gujarat
1 week ago
As a Junior Cloud Application Developer you will be involved in developing Golang based microservices, by adapting to DevOps practices.Job DescriptionIn your new role you will:Develop (including front-end, back-end and DevOps) cloud native applications using microservice architecture.Manage the full lifecycle of code changes from development to deployment, including code reviews, testing and operations.Implement robust monitoring and logging mechanisms using tools...
