Banker-Customer Experience
IDFC FIRST Bank
Date: 3 weeks ago
City: Chandīgarh, Chandigarh
Contract type: Full time
Job Requirements
Role/Job Title - Banker-Customer Experience
Business - Retail Banking
Function/ Department: 'Branch Banking
Place of work: PAN India
Job Purpose
The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.
Roles & Responsibilities
CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card.
Qualifications
Graduate - Any discipline
Post Graduate - MBA preferred
Experience
Minimum Number of Years - 1-4 years of relevant experience in Banking or allied Business
Industry - BFSI
Functional Area - Retail Liabilities
Role/Job Title - Banker-Customer Experience
Business - Retail Banking
Function/ Department: 'Branch Banking
Place of work: PAN India
Job Purpose
The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.
Roles & Responsibilities
- Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell.
- Deliver business target assigned as per performance score card.
- Giving the client need based product solutions and in the process aligning client requirements with business specifics.
- Assessing customer propensity and ensuring higher product penetration per relationship.
- Referencing for more business from existing customers.
- Responsible for creating a customer-focused approach for quick resolution of all queries and complaints.
- Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc.
- Assist in closure of all observations on audit report
- Perform audit and ensure compliance to internal and external regulations and guidelines
- Provide best in-class customer service to become their banking partner of choice
CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card.
Qualifications
Graduate - Any discipline
Post Graduate - MBA preferred
Experience
Minimum Number of Years - 1-4 years of relevant experience in Banking or allied Business
Industry - BFSI
Functional Area - Retail Liabilities
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
BelWo - Quadient/CCM Developer - System Integration
BelWo Inc,
Chandīgarh, Chandigarh
4 days ago
Job DescriptionRoles and Responsibility : Successfully integrate and compose various software components or services to create functional applications. Ensure the reliability and stability of integrated systems. Develop high-quality and maintainable code for integrations. Optimize integrated systems for better performance. Maintain comprehensive documentation for integrated systems. Ensure integrated systems adhere to security standards and compliance requirements. Identify and resolve issues in...
Support Engineer II
Oceaneering,
Chandīgarh, Chandigarh
1 week ago
Company ProfileOceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling....
Human Resources (HR) Specialist in Mohali, Mohali, Chandigarh, Chandigarh, Mohali
Relinns Technologies,
Chandīgarh, Chandigarh
1 week ago
Key Responsibilities Assist with recruitment tasks such as screening resumes, scheduling interviews, and updating our applicant tracking system Support the onboarding process for new hires, including preparing employee handbooks and orientation materials Help organize training & development initiatives Participate in crafting internal policies and HR strategies Research HR trends and contribute ideas for improving employee engagement and satisfaction Provide administrative...
