Banker-Customer Experience
IDFC FIRST Bank
Date: 1 week ago
City: Ghāziābād, Uttar Pradesh
Contract type: Full time
Job Requirements
Role/Job Title - Banker-Customer Experience
Business - Retail Banking
Function/ Department: 'Branch Banking
Place of work: PAN India
Job Purpose
The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.
Roles & Responsibilities
CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card.
Qualifications
Graduate - Any discipline
Experience
Minimum Number of Years - 1-4 years of relevant experience in Banking or allied Business
Industry - BFSI
Functional Area - Retail Liabilities
Role/Job Title - Banker-Customer Experience
Business - Retail Banking
Function/ Department: 'Branch Banking
Place of work: PAN India
Job Purpose
The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.
Roles & Responsibilities
- Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell.
- Deliver business target assigned as per performance score card.
- Giving the client need based product solutions and in the process aligning client requirements with business specifics.
- Assessing customer propensity and ensuring higher product penetration per relationship.
- Referencing for more business from existing customers.
- Responsible for creating a customer-focused approach for quick resolution of all queries and complaints.
- Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc.
- Assist in closure of all observations on audit report
- Perform audit and ensure compliance to internal and external regulations and guidelines
- Provide best in-class customer service to become their banking partner of choice
CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card.
Qualifications
Graduate - Any discipline
Experience
Minimum Number of Years - 1-4 years of relevant experience in Banking or allied Business
Industry - BFSI
Functional Area - Retail Liabilities
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Deputy Manager - Business Loans - Underwriting
Bajaj Finserv,
Ghāziābād, Uttar Pradesh
1 week ago
Location Name: GhaziabadJob Purpose“This position is open with Bajaj Finance ltd.”Duties And ResponsibilitiesImplementation of Credit Policy and continuous evaluation to ensure adherence to the Policy and compliance with the Authority Matrix at branches in the area assigned. Credit appraisal for BL & Doctor Loans files for the assigned location Keeping delinquency under control Compliance of policy and processes Reporting of...
Site Supervisor
Qubis Design Studio,
Ghāziābād, Uttar Pradesh
₹240,000
-
₹360,000
per year
3 weeks ago
Skills:Construction Management, Project Planning, Site Supervision, Budget Management, Purchase Management, Task Management, Construction Drawings,Company OverviewStudio Milieu Architects (Qubis Design Studio) is a rapidly growing architecture and interior design firm based in Noida. With over five years of experience, we are a team of young architects, planners, interior designers, and site engineers. Our expertise spans a variety of projects, including residential,...
Internship Trainee
The Muthoot Group,
Ghāziābād, Uttar Pradesh
4 weeks ago
This job is provided by apna.co Handling Walk-Ins Enquires & Supporting Customers At Branch For KYC & Documentation Up Keeping Customer Services & Orientation In-House Cross Sell Of Canvas Of Products(Only Inside Branch) Interest Collection Calling & Informing Need Updated On Callings To Existing Customers & Few Backend Work At BranchProspecting And Identifying New Leads And Pitching To The Clients.,...
