AWS Ops Lead

Our Company

We’re Hitachi Digital Services, a global digital solutions and transformation business. Our expertise, innovation and technology unlock potential – from taking theme park fans on magical rides, conserving natural resources, protecting rainforests, and saving lives. We automate, modernize, optimize, and accelerate. Our people are trusted transformers, with deep engineering expertise, focused on a sustainable future for all.

Imagine the sheer breadth of talent it takes to inspire the future. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things are equally important to us.

The team

We’re a leader in cutting-edge innovation, the transformative power of cloud technology, and converged and hyperconverged solutions. Our mission is to empower clients to securely store, manage, and modernize their digital core, unlocking valuable insights and driving data-driven value.

This strong, diverse, and collaborative group of technology professionals collaborate with teams to support our customers as they store, enrich, activate, and monetise their data, bringing value to every line of their business.

The Role

AWS Ops Lead

Job Title: AWS Ops Lead with ITSM and ITIL

Job Description: We are seeking an experienced and highly motivated AWS Ops Lead with expertise in IT Service Management (ITSM) and IT Infrastructure Library (ITIL) best practices to join our team. The ideal candidate will have a strong background in AWS cloud services, excellent leadership skills, and a deep understanding of ITSM and ITIL principles. As an AWS Ops Lead, you will be responsible for managing our AWS infrastructure, ensuring its reliability, security, and scalability. You will also play a key role in implementing and optimizing ITSM and ITIL processes within the organization.

Key Responsibilities

AWS Infrastructure Management: Manage and optimize AWS cloud resources to ensure high availability, security, and performance.

Monitor AWS services and proactively address issues to minimize downtime and disruptions.

Implement best practices for AWS security and compliance.

IT Service Management (ITSM): Implement and oversee ITSM processes to streamline service delivery and support.

Lead incident, problem, change, and release management activities.

Work closely with cross-functional teams to resolve service issues and improve service quality.

IT Infrastructure Library (ITIL) Implementation: Implement ITIL best practices for service strategy, design, transition, operation, and continual service improvement.

Develop and maintain ITIL processes and documentation.

Conduct regular ITIL process assessments and recommend improvements.

Team Leadership: Lead a team of AWS Operations and ITSM/ITIL professionals, providing guidance, mentoring, and support.

Foster a collaborative and innovative team culture.

Collaboration and Communication: Collaborate with stakeholders to understand their requirements and translate them into effective AWS solutions and ITSM/ITIL processes.

Communicate effectively with technical and non-technical stakeholders, providing updates on project statuses, issues, and resolutions.

Skills

Proven experience managing AWS infrastructure in enterprise environments.

Strong understanding of ITSM and ITIL principles and their practical application.

Excellent leadership and team management skills.

Effective communication and collaboration abilities.

Problem-solving mindset with a focus on continuous improvement.

ITIL Foundation certification or higher and AWS Certified or equivalent certification.

What You’ll Bring

Proven expertise in your area by which you can contribute to the growth of the practice—subject matter expert who can increase competency in said technology and mentor other team members.

Be at the forefront of the exciting journey Hitachi Digital Solutions has undertaken and contribute immensely through your consulting skills for internal and external customers.

About Us

We’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

Championing diversity, equity, and inclusion

Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.

How We Look After You

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.