AVP, Account Management Implementation Design & Development (L11)

JOB_POSTING-3-70769-2

Job Description

Role Title: AVP, Account Management Implementation Design & Development (L11)

Company Overview

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• Synchrony celebrates ~52% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.
• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.
  
  

Organizational Overview

Credit Team decisions credit actions across the lifecycle of a customer – from acquisition to account management to collections and recover – we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviors. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives.

Role Summary/Purpose

As an AVP Account Management Implementation Design & Development, you will have the opportunity to work on major business initiatives that contribute to SYF’s growth and productivity objectives. In this role, you will have the responsibility of supporting Fraud & Auth implementation. The role also needs to be driving Tandem projects acting as the product Owner and liaising with the relevant teams. You will work directly with the business, IT and strategy teams in catering to the end-to-end implementation needs. This is a strategic role in India and needs very close collaboration with India Implementation leads to draw synergies across various portfolio/functions. The role will need strong understanding of change management for prioritization of work.

Key Responsibilities

• Support Fraud and Auth strategy implementation and validation, code changes to Auth/fraud implementation platform(s) for Retail Finance credit risk organization. Follow protocols in development and execution (coding, testing and implementing business rules) of credit and fraud prevention strategies. Assurance of six sigma rigor in strategy development, implementation, and monitoring. Develop and support Best-in-class analytic solutions
• The person would be seen as SME in both Auth and Fraud domains(both technical and functional). The role would be fungible within AMTF function and is expected to deliver on projects.
• Needs to be the Product Owner of the for the projects as prioritized time to time viz. Tandem.
• Provide thought leadership in various initiatives/projects(linked to People, Process, Product) and share best practices, lead automation effort
• Support operational credit team in response to internal and external audit requests
• Provide direction for the development and maintenance of the company credit policy. Identify new opportunities to reduce losses
• Work on several different projects simultaneously, of varying complexity and length. Establishing priorities and coordinating work
• Proactively manage efforts to maintain stakeholder satisfaction, and quantify project benefits delivered
  
  

Required Skills/Knowledge

• Bachelor’s degree with 6+ years’ relevant experience (development in platform experience), or in lieu of a degree, 8+ years of relevant experience (development in platform experience).
• Strong understanding of Agile framework and experience in PO/Scrum Master will have an added advantage.
• Strong Technical abilities and hands on experience in strategy implementation platforms like power curve or advance defence.
• Minimum 1 year of experience using SAS, SQL & Unix, Mainframe, VBA, Excel
• Demonstrated project management experience with extreme attention to detail, report accuracy, data integrity, and team focus
• Strong interpersonal and communication skills, including the ability to work effectively with a wide range of end users
• Ability to work under pressure, meet deadlines, and manage project details while balancing multiple priorities
  
  

Desired Skills/Knowledge

• 1+ year relevant experience as a Product Owner role or Scrum Master and strong hands-on understanding of Agile framework.
• Agile certified
• MBA/MSc in analytical field.
• Advance SAS/SQL, COBOL, JCL, Java, C, C++ programming capability/proficiency
• Exposure to Big Data technologies
  
  

Eligibility Criteria

Bachelor’s degree with 6+ years of relevant experience (development in platform experience), or in lieu of a degree, 8+ years of relevant experience (development in platform experience)

Work Timings

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (Formal/Final Formal)
• L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• L09+ Employees can apply
  
  

Grade/Level: 11

Job Family Group: Credit

Job Family Group

Credit