Associate Training Coordinator -I
NIIT
Date: 3 weeks ago
City: Delhi, Delhi
Contract type: Full time
Job Summary
Able to deliver results as per customer requirements with high customer satisfaction(CSS). Provide customer with resolutions for their queries wrt to Training Administration issues/queires.
Goal-oriented with a results-driven desire for success
Experience
Able to deliver results as per customer requirements with high customer satisfaction(CSS). Provide customer with resolutions for their queries wrt to Training Administration issues/queires.
- Assist the customers with the Training Administration issue/query via Phone, E-mail & Chat
- Provide the customer with resolutions about their querries / calls/chats
- Perform detailed case analysis and document the case in the system and generate ticket
- Generate daily / weekly reports for the customer on Microsoft Excel
- Perform Training Management activities on the Learning Management Systems or otherwise
- Mandatory Any Graduate
- Mandatory Excellent MS-Office skills
- Optional Diploma in Quality Management
- Mandatory 1) Be pro-active to understand the issue about the call /chat /email
- Attention to details and has Analytical skills
- Must have Voice , Email and Chat support Experience
- Good communcation skills
- Flexible to work in 24X5 environment.
Goal-oriented with a results-driven desire for success
Experience
- Minimum Fresher
- Maximum 1 year
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