Associate Service Delivery
Larsen & Toubro
Date: 9 hours ago
City: Bengaluru, Karnataka
Contract type: Full time
- Coordinate end-to-end assessment delivery including scheduling, logistics, and platform readiness.
- Liaise with clients, vendors, and internal teams to ensure smooth execution of online and offline assessments.
- Monitor live assessments and resolve technical or operational issues in real-time.
- Ensure compliance with assessment protocols, security standards, and data privacy regulations.
- Manage and update MIS/reports on assessment schedules, participation, and outcomes.
- Support content and technical teams in preparing test materials and uploading them to platforms.
- Train and guide exam proctors/invigilators on process and platform usage.
- Conduct quality checks before and after assessments to maintain service excellence.
- Analyze assessment results and prepare client-ready reports with key insights.
- Identify process improvement opportunities to enhance delivery efficiency and client satisfaction.
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