Associate Relationship Manager-Corporate Coverage
IDFC FIRST Bank
Date: 2 weeks ago
City: Mumbai, Maharashtra
Contract type: Full time
Job Requirements
Job Requirements
Role/Job Title: Associate Relationship Manager - Corporate Coverage
Function/ Department: Wholesale Banking
Job purpose: - Spearhead business generation within stringent and dynamic regulations and bank's risk appetite to expand the volume of trade.
Roles & Responsibilities
Graduation: Any graduate
Post Graduation: Any postgraduate
Experience: - 2-5 years of relevant experience in relationship management.
Job Requirements
Role/Job Title: Associate Relationship Manager - Corporate Coverage
Function/ Department: Wholesale Banking
Job purpose: - Spearhead business generation within stringent and dynamic regulations and bank's risk appetite to expand the volume of trade.
Roles & Responsibilities
- Ensure seamless customer on boarding by ensuring best in-class customer servicing standards and processes and develop deep relationships to become the client's banking partner of choice.
- This role further entails the responsibility of understanding client needs, business and sector characteristics.
- Understand customer requirements and structure solutions to achieve customer satisfaction while remaining aligned with the bank’s policies.
- The role bearer is accountable for customer acquisition, due diligence and recovery.
- Ideate to create diversified revenue sources for wholesale banking and facilitate campaigns to increase customer penetration and acquire high quality clients.
- Study financial reports of clients to identify early warning signs and flag potential pitfalls to prevent losses to the bank.
- Gather and leverage market intelligence to incorporate best practices.
- Develop and maintain constructive relationships with key internal and external stakeholders to help achieve business critical goals.
- Collaborate with internal stakeholders (Treasury, Risk, Compliance, Legal) to achieve the desired business objectives whilst ensuring maximum efficiency in internal processes.
- Create and deploy strong mechanisms that can constantly measure and monitor the customer satisfaction and envision changes to existing processes to improve specifications and performance.
- Ensure high quality customer service and review customer complaints in order to maintain customer satisfaction and increase the treasury business.
- Champion IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight.
- Attract and retain best-in-class talent for key roles in their reporting structure.
- Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements.
Graduation: Any graduate
Post Graduation: Any postgraduate
Experience: - 2-5 years of relevant experience in relationship management.
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