Associate Project Manager

Overview

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

About The Role & Team

As Project Manager - BagDrop, you will play a critical role in managing customer projects, coordinating with global teams, and ensuring seamless communication between internal and external stakeholders. In this role, you will act as the primary contact for customers during the development phase, oversee regional communication, and support the efficient implementation of projects.

You will also drive process improvement, streamline administrative tasks, and ensure project deliverables meet customer requirements while aligning with the defined product scope.

If you thrive in a collaborative, global environment and enjoy leading cross-functional teams, this role is for you.

What You’ll Do

• Customer and Team Communication: Take initiative to enhance communication between development teams and customers (internal and external). Ensure that all feedback is timely, clear, and well-documented.
• Primary Contact During Development: Serve as the main point of contact for both internal and external customers during the development phase.
• Project Coordination: Interface with regional teams, ensuring follow-ups with airlines and addressing functional or other questions.
• Sprint Planning: Work alongside SCRUM leads to conduct sprint planning and align development timelines with priorities.
• Prioritization: Define clear rules and guidelines for prioritization, ensuring alignment with customer expectations and coordination with central teams, Geo Delivery, and Support teams during development planning.
• Change Request Management: Manage change requests with regional SGS teams, ensuring correct billing and adherence to the product scope. Any deviations must be agreed upon with the Product Management team.
• Standardization: Drive the standardization of customer questionnaires and documentation processes.
• Statistics Updates: Regularly update and maintain accurate statistics regarding implementations and system statuses.
• Automation and Process Improvement: Automate and streamline administrative tasks, improving existing tools to enhance efficiency and processes.
• Customer Alignment: Ensure that customer requirements align with the agreed product scope, escalating deviations only in coordination with the Product Management team.
• Expectation Management: Manage customer expectations and timelines in alignment with development team plans and sprint cycles.
  
  
  

Qualifications

ABOUT YOUR SKILLS

• 5-8 years of track record in Project Management managing one or more projects from inception through to closure within a commercial environment.
• Experience with an IT solutions or airline industry solutions provider
• Proven experience in project management, product introduction, or process management, ideally in the IT/ATI industries.
• Strong technical background with expertise in IT infrastructure, networking, and Microsoft environments.
• Experience coordinating and influencing virtual teams across global regions.
• Familiarity with DEVOPS principles, Azure cloud services, and tools such as Azure DevOps, MS PowerBI, PowerApps, and Project Management software.
• Ability to manage small projects within a complex organization, requiring approximately 20% travel.
• Excellent communication and documentation skills, with a proactive approach to resolving issues and enhancing team collaboration.
• University degree or equivalent experience
  
  
  

Nice-to-have

• Formal project management training and certification - PMP desired but not mandatory
  
  
  

What We Offer

We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team’s needs)

Flex Day: Make your workday suit your life and plans.

Flex Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.