Associate Program Manager - Fulfillment

Job Description

Atlys' mission is to enable every person on earth to travel freely.

At Atlys, we believe that the path to creating a more open world is by making it efficient to travel. Travelers cite visas as the most frustrating pain point, and we're starting by automating that completely. We're looking for talented people who are interested in building the future of travel alongside us.

Building technology to increase global movement liquidity will be one of the most exciting developments in decades. If you are curious why the smartest people want to work at Atlys, read this post.

Job requirements

As an Associate Program Manager - Fulfillment, you will play a key role in running high-impact processes, managing on-ground teams, and driving efficiency across workflows. You’ll take ownership of day-to-day execution, lead on-ground teams, and drive operational efficiency. This is a consumer-facing role at one of the fastest-growing travel startups, requiring a 6-day in-office presence to ensure seamless service and team coordination.

The Job

• End-to-End Ownership: Manage daily operations across your assigned function or center, ensuring smooth execution, timely delivery, and process adherence.
• Team Management: Supervise and support on-ground staff; ensure team alignment, accountability, and performance.
• Process Optimization: Identify bottlenecks and inefficiencies, and drive initiatives to improve workflows, reduce turnaround times, and enhance output quality.
• Performance Monitoring: Track key operational metrics and ensure SLAs and KPIs are met consistently.
• Customer Experience: Act as a point of contact for escalations; work cross-functionally to resolve service issues with speed and empathy.
• Data & Reporting: Maintain accurate records, analyze trends, and share actionable insights with the leadership team.
• Compliance & Quality: Ensure operations adhere to internal policies, external regulations, and data security standards.
• Initiative Execution: Support new process rollouts, tech implementation, or expansion plans, working closely with central teams.
  
  

Qualifications

• Bachelor’s degree in Business, Operations, or a related field.
• 3+ years of experience in an operations, project management, or team lead role.
• Strong problem-solving skills with a bias for execution.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Excel, Google Sheets, and operational dashboards.
• Ability to handle ambiguity, multitask, and thrive under pressure.
• Willingness to work 6 days a week and manage on-ground operations.
• Immediate joiners preferred.