Associate Program Manager

eClerx


Date: 3 weeks ago
City: Coimbatore, Tamil Nadu
Contract type: Full time
Responsibilities

 JOB DESCRIPTION

Project Management

  • Identifying customer impacting issues, working out and implementing solutions and process improvements to increase the customer satisfying rate.
  • Assist in developing and implementing training programs to improve the quality and productivity of the team.
  • Drive process improvements to enhance the operational efficiency of the site.
  • Understanding and effectively utilizing the resources provided by the internal systems, departments, policies and procedures.
  • Development analysis and improvement of new strategies and procedures.
  • The Manager will have the ability to develop, plan and implement short and long term goals.
  • Independently build relationship with cross functional teams to enable skill/team performance and improve customer service.

People Management

  • Leading and developing a team of 50 - 60 associates; responsible for the overall direction, performance management, coordination and evaluation of the team and responsible for driving process improvements not only in respective teams but across skill.
  • Lead and drive the continuous improvement culture through lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality.
  • Carrying out supervisory responsibilities in accordance with policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning,
  • assigning and directing work; rewarding and disciplining employees; and effective conflict resolution
  • Mentoring and act as a resource to new managers and expedite their learning curve also devise action plan to develop and groom team leads into future CS Managers.
  • Leading Site level initiatives , Primary owner of functional responsibilities that impact overall site like Performance Related Pay, transportation etc and may require interface with other sites in network
  • Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
  • Expected to be 2nd in line to the Senior Operation managers and at times might be required to perform delegated duties of Senior operations managers
  • Develop and Achieve performance goals and objectives in line with the network wide vision and goals.

Qualifications

  • Bachelor’s Degree an MBA is a Huge plus
  • 10 plus years of relevant supervisory experience.
  • Advanced computer skills using a variety of programs highly desired.
  • Candidate need to be in people management Role.

Other Required Skills

  • Demonstrated ability to build, develop, direct, and manage a group of people.
  • Ability to support Business and provide solutions to customer pain points
  • Ability to organize, prioritize and schedule work assignments
  • Ability to make administrative and procedural decisions
  • Proven ability to manage reporting and analysis
  • Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations.
  • Ability to effectively and efficiently complete difficult goals or assignments can adapt well to changing circumstances, direction, and strategy Strong interpersonal and communication skills.
  • Proficient in MS office Exceptional skills in data manipulation and analysis Ability and desire to relocate to take advantage of future growth opportunities

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

DevOps Intern

Turbostart, Coimbatore, Tamil Nadu
6 days ago
Who Are WeTurbostart is not just a startup fund and accelerator, we are a catalyst for builders and a powerhouse of innovation. Our mission is to propel early-stage startups into the future by providing unparalleled support in technology, marketing, strategy, and beyond. We're in the business of building tomorrow's leaders - today. After 5 Years and 5 Funds we have...

Associate - AR Collections

Avantor, Coimbatore, Tamil Nadu
1 week ago
The OpportunityThe Credit Analyst is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. Will have to strike a balance between maintaining trustful relationships, and ensuring timely payment there by reducing past due and influencing DSO numbers positively. Skills and experience...

IT consulting

Infosys, Coimbatore, Tamil Nadu
2 weeks ago
Primary skills: Test Automation using Selenium/Playwright Python RPAlA day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document...