Associate Process Manager

Job Description

Associate Process Manager Roles and responsibilities:

Quality Consultant – Black Belt

If you have a passion for learning and thrive on working with a diverse range of processes,

if you possess a tenacious spirit and are driven to persevere until goals are achieved,

and if you embrace engaging with people from all walks of life,

then look no further – this opportunity is tailor-made for you.

Who are we?

eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises,

including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies

….read more about us on https://eclerx.com/

Whom are we looking for?

We are seeking Quality consultants to provide support for our Customer Ops business and help them achieve their project goals.

Joining our team will provide you with an excellent opportunity to enhance your expertise in Customer support processes

A typical day in a Quality consultant’s role may look like:

• Collaborating with operations to identify potential project and process improvement opportunities, ranging from simple Excel-based solutions to advanced machine learning applications.
• Mentoring and leading projects, persistently driving them forward until significant progress is achieved.
• Providing support for Kaizen activities, fostering a culture of continuous improvement.
• Keeping senior stakeholders updated on project progress and outcomes.
  
  

You Have

• Planning and organizing skills, Analytical ability, Attention to details, Decision-making, Good communication skills - verbal and written, Good interpersonal skills
• Strong domain knowledge
• Basic Understanding of LEAN Six Sigma methodologies like LEAN, DMAIC, DFSS
• And of course, since you will be presenting to senior management frequently so you should be good with excel & PowerPoint
  
  

You Will Get

• Training certification on Lean Six Sigma methodologies
• Opportunity to work outside your current domain area
• Exposure to cutting-edge technologies like Artificial Intelligence, Machine Learning, and Robotic Process Automation (RPA).
  
  

About Us

At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.