Associate Operations Manager, InSight

About The/Nudge

The/Nudge is an action institute building resilient livelihoods to alleviate poverty. We work with women, farmers, tribals and youth on rural development, agriculture, skilling and economic inclusion, along with 15+ central and state government partners.

Our economic inclusion journey for 25 million Indians, has reached 10 states with $250M of government funding to cover 1.25M people. Our incubator, accelerator and grand challenges have supported 200+ social entrepreneurs including 17 Forbes 30U30, 3 EarthShot Prize winners, 1 Time Magazine cover and more.

Set up with support from 90+ eminent philanthropists , 40+ corporates and 15+ foundations including Gates, Mackenzie Scott, Vinod Khosla, Nandan Nilekani, Tata Trusts, Skoll, Meta, LinkedIn, HDFC, Mphasis, KPMG and L'Oreal, we are contributing towards a "poverty-free India, within our lifetime".

About the Program:

The InSight team at GTPL is dedicated to creating a Presbyopia-free India, with a special focus on empowering rural communities. Over 300 million Indians suffer from uncorrected presbyopia (distorted near vision), and over 70 million work in occupations that require clear near vision. This condition leads to $14 billion in annual productivity losses in India alone, disproportionately impacting rural livelihoods. Yet, a simple solution—reading glasses—can boost productivity by 34% and income by 20%, as randomized controlled trials conducted in Assam and Bangladesh demonstrated.

Hence the InSight team, in this context, is embarking on a program to develop a market-driven model that empowers entrepreneurs to sell reading glasses to beneficiaries in need. The idea is that the InSight team, in collaboration with its partners, will train entrepreneurs in presbyopia screening and the dispensing of reading glasses. These entrepreneurs will then conduct door-to-door screenings within their designated areas, selling reading glasses to individuals who fail the vision test. This approach aims to establish a sustainable business model for the entrepreneurs while improving livelihoods by addressing presbyopia among the beneficiaries.

We are looking for a Operations Head to manage these entrepreneurs during their day to day work as well as collaborate with our on ground partners in successful implementation of the program.

Role Overview:

The Insight Program Operations Head will oversee the implementation and day-to-day management of the entrepreneurship pilot in UP. This role involves working closely with entrepreneurs, stakeholders, and the program head to ensure the pilot's success. The head will also contribute to refining the program based on field feedback and assist with potential expansion efforts.

What will you do?

Pilot Management and Execution

• Oversee daily operations of the entrepreneurship pilot.
• Ensure activities are executed in line with timelines, objectives, and quality standards.

Entrepreneur Coordination and Support

• Serve as the primary point of contact for entrepreneurs, guiding them in conducting door-to-door vision screenings and distributing/selling reading glasses.
• Track performance, identify challenges, and provide support to entrepreneurs to optimize outcomes.

Program Representation

• Act as the on-ground representative of the InSight program, engaging with local communities, entrepreneurs, and partner organizations
• Maintain strong relationships with stakeholders to ensure smooth implementation of the pilot.

Data Collection and Reporting

• Ensure accurate and timely collection of data from entrepreneurs on vision screenings, sales, and distributions.
• Compile and share regular reports with the program head and central team for analysis.

Training and Capacity Building

• Facilitate training sessions for entrepreneurs in collaboration with the technical partner.
• Provide ongoing mentorship and support to entrepreneurs, addressing operational challenges as they arise.

Monitoring, Feedback, and Refinement

• Conduct regular field visits to monitor activities and evaluate the pilot's progress.
• Provide structured feedback to the program head, highlighting successes, challenges, and potential areas for improvement.
• Collaborate with the program head to tweak and refine program parameters based on field-level insights.

Program Expansion

• Assist in planning and executing the program's expansion to other regions based on pilot results and organizational goals.
• Share key learnings and best practices from the pilot to inform future strategies.
• Hire and expand the entrepreneur and field team

Stakeholder Coordination

• Act as a bridge between the program head, entrepreneurs, and technical partners to align efforts and ensure effective communication.
• Support in organizing and participating in regular review and operational meetings.

Who are we looking for in this role?

• Minimum 5-7 years of experience in field operations or program management, preferably in rural development, livelihoods, or healthcare.
• Experience in leading field teams to achieve ambitious targets.
• Proven ability to recruit, mentor, and manage entrepreneurs or large field teams, especially in rural areas.
• Experience in stakeholder management, including engagement with local government officials and community leaders.
• Good problem-solving skills, ability to work independently, and willingness to travel extensively within Uttar Pradesh.
• Strong interpersonal skills with the ability to motivate and lead by example.
• Comfortable using basic technology tools such as mobile apps and data reporting platforms.
• Graduate degree required; MBA, MSW, or equivalent in relevant fields preferred.
• Familiarity with the rural context of Uttar Pradesh is highly desirable.
• Preference for candidates with entrepreneurial experience or a background in sales leadership roles.
• Proficiency in using tools like Excel, Google Sheets, and data collection platforms.
• Fluency in Hindi and English.
• Ability to work independently and solve problems proactively.

What’s in it for you?

• Own your growth: An impact-led learning environment encourages Nudgesters to invest in their learning and capacity building needs through initiatives and policies, including L&D wallet, individual development plan and internal role change opportunities.
• Find your tribe: Our hiring philosophy emphasises intent, attitude, smarts and skills, in that order, to build a cohesive environment for Nudgesters. The organisation is committed to curating people-centric policies, enhancing how employees experience life at The/Nudge.
• Take big bets: Organisational initiatives are intended to facilitate Nudgesters with a view to the big picture, illustrated by our impact across 50000+ households, 15+ governments, 200+ social enterprises and Charcha: India’s largest social sector convening forum.
• Make it happen: A product-based approach in an action-biased environment empowers Nudgesters to implement audacious plans. Driven to fail fast, we endeavour to optimise resources in favour of programs that align with our scale ambition.

You can learn more about what we do and how we do it through this deck.

We aspire to be an inclusive and diverse organization and encourage qualified individuals irrespective of their religion, caste, gender identity or expression, sexual orientation, ethnicity, age, or any other dimension of identity, to apply.