Associate II, Complaints

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated...

About SpotDraftSpotDraft is an end-to-end CLM for high-growth companies. We are building a product to ensure convenient, fast and easy contracting for businesses. We know the potential to be unlocked if legal teams are equipped with the right kind of tools and systems. So here we are, building them.Currently, customers like PhonePe, Chargebee, Unacademy, Meesho and Cred use SpotDraft to...

About the roleRefer to ResponsibilitiesYou will be responsible forJob Summary:This role would be an extended support for the Buying teams in the country, helping them execute and drive processes relating to product life cycle including Product ranging, Induction, Cost, Retail and Promotions by interacting with Suppliers and other teams in Tesco.In this job, I’m accountable for:Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: - Understands business needs and in depth understanding of Tesco processes - Assisting with the annual Supply Base Evaluation process review to improve the Buy Plan and provide greater value - Ensuring all Cost, Retail & Promotion requests are documented to support the category Buying Manager in their negotiations with supplier - Working with the Supply chain and Trade planning teams to deliver great availability of all our products across all stores - Liaising with Suppliers and technology teams to facilitate the induction of new products and new suppliers - Supporting the category Range Changes in executing as per plan - Build and maintain great relationships with our Suppliers and Stakeholders - Ensure all Retros are raised and recovered on time - Ensure all the Business reports are prepared accurately and shared with Buying Manager and Trade planning team - Perform other miscellaneous duties as required by the category Buying Managers - Promoting CI culture, carrying out CI projects, and encouraging innovation within the team Key people and teams I work with in and outside of Tesco: People, budgets and other resources I am accountable forin my job:- Buying Categories - Range Critical Path - Suppliers - Promotional Critical Path - Supply chain & Distribution teams - Cost Price Tracking - Technical teams - Promotional Plan- Retail Support and Operations teams   - Product Finance teams - Brand & Marketing teamsOperational skills relevant for this job:Experience relevant for this job:- Excellent analytical skills Experience in Commercial buying operations to be aware of - Excellent Microsoft Excel & PowerPoint skills Cost, Retail & Promotion mechanism- Stakeholder & Supplier management - Ability to make decisions under pressure - Excellent communication skills - Problem Solving You will needRefer to ResponsibilitiesWhats in it for you?At Tesco, we are committed to providing the best for you.  As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving...