Associate - Hyderabad Remote Monitoring Center

• Device Administration and Monitoring
  

Identify the condition for loss of connectivity Setup user profiles for skids monitored remotely Provide Probe health monitoring

• OGOL Administration and Helpdesk
  
  

Assist with Onboarding forms &/ Onboarding Execute Manual Data Entry Administrate system user credentials

• Reporting - Periodic Internal and External
  
  

Contribute to Achieve Acceptable Service Level on Assigned Tasks

• Address “How-To” questions on forms and procedures
• Locate and distribute reference material
• Follow the direction and guidance provided by the senior team members
• Take ownership of shared mailboxes and phone inquires
• Attend the trainings and complete them on time
• Participate in team meetings
• Report any issues and offer process improvements as observed
• Team member must exhibit regular attendance, punctuality, willing to work for extended hours to meet the deadlines
• Responsibilities may be added or removed as the team is developed.
• Willingness to work NA and EMEA working hours (3pm – 12am or 5.30pm – 2.30am IST)
• Willingness to have flexible hours to allow for interactions with other regions.
• Willing to travel on occasion for training or other meetings

• Additional Job Description
  
  

Proficient in MS Office

Ability to take initiative, collaborate with other teams, and prioritize time effectively to deliver high quality results in a timely manner, Self-starter possessing solid communication skills, Demonstrated attention to detail along with organization qualities.