Associate Director / Director – Product Management (Remote)

Are you a technical product leader passionate to build innovative products for a fast paced growing start-up?

The company is looking for an exceptional individual to join as an Associate Director, Product Management and drive innovation in the customer experience for local businesses for the global markets. The company’s platform is a cloud-based application used by businesses across SMB and Enterprise segments. The company is looking for a very sharp, ambitious, self-directed Product Management Leader to lead and build the next generation platform.

Job Responsibilities:

• You will define, execute, and deliver applications and services based product roadmap that adds great value to the company’s customers.
• You will participate in developing the strategy and vision for the line of business, and lead product roadmaps and features based on overall product strategy and business goals.
• Ownership of the product: oversee and manage the product on daily basis.
• Strong experience in product management in a SaaS-based business.
• Understand and communicate accurately the product launches and features to all stakeholders.
• Define and conduct market research to gain a better understanding of user behaviour and competition.
• Gather information and data from multiple sources (consumer research, competitive analysis, reviews), develop insights and translate findings into actionable insights.
• Provide analytics-based insights to help iterate on the product to make it more useful to customers.
• Proactively identify and resolve strategic issues that may impair the teams ability to meet strategic, financial, and technical goals.
• Work with various teams including engineering, design, marketing, sales and support etc. to build strong product and implement the customer feedback.
  
  
  

Requirements

• 10+ years of overall experience in Product Management, with 6+ years SaaS Product Management experience.
• Preferably with experience with Conversational AI, messaging, webchat, communication products.
• Preferably with background in customer engagement / customer experience SaaS offerings.
• Demonstrated success and track record in enterprise SaaS products.
• Have experience brining AI, ML, GenAI based products and features to market.
• This role is inherently cross-functional — you will work closely with engineering, design, sales, support and executive teams to bring features to market and develop and grow new business opportunities for the company.
• A successful candidate will be highly analytical, great communicator, able to work extremely effectively in a matrix organization.
• Strong experience in product management in a SaaS-based business.
• Good experience interfacing customers and defining requirements, driving product vision, manage product backlog or handling significant budget for product roadmap.
• Track record of successful system implementations utilizing multiple project management methodologies, tools, and techniques.
• Entrepreneurial spirit with track record for delivering results in a fast-moving environment.
• Excellent written and verbal communication skills.
  
  
  

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