Associate Customer Service Manager
IDFC FIRST Bank
Date: 13 hours ago
City: Bilāspur, Chhattisgarh
Contract type: Full time

Job Requirements
Job Requirements
Role/Job Title: Associate Customer Service Manager
Function/Department: Rural Banking
Job Purpose
The role entails managing and scaling up the retail banking business for the branch managing operations and resources in the most cost efficient and technology effective manner. The role bearer would lead customer service and branch operations for a designated branch and be responsible for the daily branch upkeep. This role is the central custodian of all Rural Banking documents for the branch and provides operational support for Rural and semi urban Retail products. The role bearer is primarily accountable for ensuring seamless maintaining of customer life cycle, fulfilling customer requests and providing best-in class service.
Responsibilities
Roles & Responsibilities:
Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate
Experience: 2 to 5 years of relevant experience in Banking or allied Business.
Job Requirements
Role/Job Title: Associate Customer Service Manager
Function/Department: Rural Banking
Job Purpose
The role entails managing and scaling up the retail banking business for the branch managing operations and resources in the most cost efficient and technology effective manner. The role bearer would lead customer service and branch operations for a designated branch and be responsible for the daily branch upkeep. This role is the central custodian of all Rural Banking documents for the branch and provides operational support for Rural and semi urban Retail products. The role bearer is primarily accountable for ensuring seamless maintaining of customer life cycle, fulfilling customer requests and providing best-in class service.
Responsibilities
Roles & Responsibilities:
- Responsible for day-to-day operations and administration of the Branch, ensuring strict compliance with Bank's policies and procedures.
- Responsible for branch operations and service delivery to the customers of a designated branch in our rural network.
- Data entry of application forms, creation of customer IDs, accounts, etc.
- File / document checking including KYC checking, application forms and loan document verification.
- Handling cash and clearing transactions.
- Maintaining good audit rating for the branch.
- Work towards ensuring best in class service delivery at the branch for external and internal customers.
- Work as an effective business partner in strategizing and driving the implementation of critical operational and regulatory practices for the branch such as compliance, Lending operations and operational risk.
- Oversee quality initiatives across operations team for optimization of processes in order to improve TAT and upgradation of SLAs.
- Employ tools such as automation and digitization to increase process efficiency.
Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate
Experience: 2 to 5 years of relevant experience in Banking or allied Business.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Associate Manager-Acquisition (Household)
IDFC FIRST Bank,
Bilāspur, Chhattisgarh
1 day ago
Job RequirementsJob Requirements Role/ Job Title: Associate Manager-Acquisition (Household)Function/ Department: Branch BankingJob PurposeRole entails acquiring new customers for the bank's savings accounts. The role involves identifying potential customers, contacting them through various channels, explaining the benefits and features of the savings products, and closing the sales. Also to ensures that the customers are satisfied with the bank's services and maintains...

Debt Manager-Flows-Rural Assets
IDFC FIRST Bank,
Bilāspur, Chhattisgarh
1 week ago
Job RequirementsJob Requirements Role/ Job Title:Area Sales Manager - Home LoansFunction/ Department: Retail BankingJob PurposeThe role entails scaling up the business for the Home Loan lending for a designated area by delivering banking needs to the customers in the most cost efficient and technology effective manner. Role will closely collaborate with Retail team - product head, operations, sales, Information technology,...

Showroom Manager - Reliance Jewels
Reliance Retail,
Bilāspur, Chhattisgarh
₹1,100,000
-
₹1,300,000
per year
2 weeks ago
We have Showroom Manager - Reliance Jewels opportunities for locations below. We need seasoned candidate with minimum 6-12 years of jewellery industry only.Bilaspur, ChhattisgarhKey Responsibilities -Plan retail KPIs for achieving AOPOverlook achievement of GSS number and value targets, driving through store teamMonitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs.Customer Management & focus on...
