Associate Center Manager
CultFit
Date: 4 weeks ago
City: Mysore, Karnataka
Contract type: Full time
This job is provided by apna.co Description
The Operations function at Cultt is responsible for driving in-center sales, customer experience, inventory management, customer troubleshooting and people management.
Key responsibilities
The Operations function at Cultt is responsible for driving in-center sales, customer experience, inventory management, customer troubleshooting and people management.
Key responsibilities
- Sales:
- Responsible for promoting and selling memberships to potential new clients
- Walk-ins/Trials -Responsible for achieving target by driving conversion
- Responsible for Upselling
- Should maintain record of every interaction with new user
- Should enter all details of customers, walks ins on internal tools
- Operations:
- Managing center experience and incremental enhancements
- Timely Opening and Closing of the center
- Inventory management: Ensure inventory of essentials, supplies and equipment, responsible for both stocking and re-ordering (rst-aid, stationary, water, towels etc.)
- Managing classes and workouts
- Ensuring punctuality of trainers and classes
- Handle issues with respect to attendance, equipment and space availability
- Customer interactions and troubleshooting
- Interact with walk-ins and prospective clients
- Improving member attendance through meet and greet, familiarity building and creating a welcoming atmosphere
- Take feedback from members and partners about classes and document the same
- Handle issues that may lead to consumer experience during or pre/post class
- Center facility audits and inputs
- Ensure that we do daily audits of the center and facility including all supplies and essentials
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