Associate, Catalog Operations

Why Headout?

What we do is important

In an increasingly digital world, there is a desperate need to augment our human experience by getting us to interact with the real world around us and the people in it. At Headout, our mission is to be the easiest, fastest, and the most delightful way to head out to our next real-life experience. We do this by running a managed marketplace to the world's most exceptional real-life experiences — from immersive tours to museums to live events and everything in between.

We've got scale, fast growth, and solid fundamentals

Headout has served tens of millions of guests from 196 countries (every single sovereign state on the planet) on one of our experiences across 100+ cities in 9 languages. Today, we have sales of 100s of millions of $s a year and are growing rapidly. Contrary to the norm, we deliver this scale and growth while being profitable. We've been unit profitable for 18 months + and have recently turned EBITDA profitable as well. We have raised $60M+ from top-tier investors and are building a durable company for the long term - because that's what our mission needs and deserves.

Now is the right time

While we have a fast-growing business, we are still very early in our journey with a large upside to capture and have a team that is small enough for you to have an indelible outsized impact on our journey. We are not too early, we are not too late.

Our culture

Every place has its own beat and we are no different. We are not the right place for everybody but we are the right place for a certain group of people. Read more about it here: https://bit.ly/HeadoutPlaybook

The Role

Join us at Headout as our new Associate for Catalog Operations, a position that thrives in a dynamic environment. Your primary duties will include overseeing the entire process of launching new experiences on Headout, accelerating the launch pace, and ensuring that the quality of these experiences aligns with Headout's high standards. With the ever-changing landscape of our business, your ability to independently learn, along with a proactive approach to discovering and assimilating fresh ideas, will be invaluable. This is a remote role.

What Makes This Role Special?

• Process-Driven: A keen eye for detail is essential, along with proficiency in using multiple internal tools.
• Ownership: Take the helm of operational nuances as you oversee the introduction of new experiences on Headout, expedite launch processes, and uphold the esteemed quality standards that Headout is known for.
• Autonomy: In our ever-adaptive business model, your self-reliance in learning and proactiveness in seeking and evaluating novel concepts will be crucial.
• Continuous Improvement: Keep raising the bar by enhancing the Catalog quality metric, ensuring that the information on the Headout catalog consistently meets high standards.
• Collaboration: Work hand-in-hand with Headout's supply partners to ensure accurate representation of their experiences on our platform. Engage actively with team leads and the product team to propose improvements that can boost the operational efficiency of catalog team members.
  
  

What Skills & Experience Do You Need?

• Work Experience: 0-2 years of experience in an operations role, preferably with exposure to working with CRM tools like Zendesk, Freshdesk or Intercom.
• Attention to Quality: Exhibit an ability to drive consistent enhancement by identifying root causes, and possess the aptitude to multitask and prioritize effectively.
• Communication: Strong written communication skills are a must. Proficiency in tools like Google Sheets will be advantageous.
  
  

EEO statement

At Headout, we don't just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our partners, and the community at large. Headout provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. During the interview process, if you need assistance or an accommodation due to a disability, you may contact the recruiter assigned to your application or email us at [email protected].

Privacy policy

Please note that once you apply for this job profile your personal data will be retained for a period of one (1) year. Headout shall process this data for recruitment purposes only. Once the relevant job profile is filled or once the time period of one (1) year from the date of the job application has passed, whichever is later, Headout shall either delete your data or inform you that it shall keep it in its database for future roles. In compliance with the relevant privacy laws, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that the processing of your personal data be restricted. If you have any concerns or questions about the way Headout handle your data, you can contact our Data Protection Officer for more information.