Associate Application Engineer - CBS

What is the job about?

Contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to incoming inquiries. Provide support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos´ products and services before, during, and after a transaction to maintain and improve the organization´s Customer relationship.

Main responsibilities:

• Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. to assure the functionality of the solution in practice.
• Follow up on Customer interactions within set Service Level Agreements (SLA).
• Process special orders and inquiries in coordination with the vendor/customer.
• Support sales teams by handling tenders and projects, include providing dimension, specifications, calculations, time of delivery, operation, and maintenance issues, etc.
• Identify business opportunities and handover to external sales.
• Ensure customer master data is updated on portfolio of customers under their responsibility.
• Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available.
• Assist and coordinate technical training for Front Line staff.
• Support with ad hoc tasks defined by leadership.
  
  

Your Background:

• Bachelor’s degree in engineering (Mechanical) or equivalent work experience (minimum of 3-5 years)
• Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.
• Knowledge of business structure, products and key market needs to create a successful Customer centric experience.
• Demonstrate working knowledge SAP (CRM/SD).
• Familiarity with MS Office applications.
• Fundamental Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).
• Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
• Excellent written and spoken English.
  
  

Do you want to learn more?

This position is based in Chennai. If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.

If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or YouTube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people.

We look forward to hearing from you.