Assistant Team Lead

About The Role

The operations team at Swiggy is responsible for delivering great customer experience

through best-in-class delivery times and maximum serviceability. While we make our efforts

in achieving these objectives, we also already have India's largest delivery fleet and we are

heavily focused on ensuring a great DE experience. We hope to make Swiggy the platform of

choice for anyone in the country looking for a delivery job.

Primary Roles

• Oversee end-to-end operational processes and ensure smooth functioning of daily
  
  

business activities.

• Follow up and coordinate with city teams for different AI deployments e.g. rains,
  
  

Shift, Zone, City, POD, Payouts, Deductions Etc

• Develop, monitor, and analyze KPIs to identify areas for improvement.
• D-1 RCA and ensure course corrections are deployed
• Implement process improvements to enhance productivity and reduce costs.
• Coordinate with senior leadership to support long-term strategic planning.
  
  

Key Requirements

• Proficient in MS office- excel
• SQL & Snowflakes knowledge
• Ability to work on analysis and key dashboards - Data oriented
• Sound in communication & coordination