Assistant Store Manager

ABOUT सादा / SAADAA

We are a direct-to-consumer (D2C) lifestyle brand. Our vision is to advocate the सादा / SAADAA way of living and make बेहतर / BETTER basics for everyone.

#RAHOSAADAA #PEHNOSAADAA

Top 1% Shopify stores in India, we have been bootstrapped and profitable with industry-leading benchmarks, growing from a 100 sq. ft. garage to a 150+ people team within 4 years.

Role Overview

The Assistant Store Manager at सादा / SAADAA will be responsible for overseeing the day-to-day operations of our offline retail store, ensuring an exceptional customer experience, driving sales, and leading a motivated team. The ideal candidate is a proactive leader with strong interpersonal skills, a passion for retail, and the ability to maintain smooth store operations while achieving business objectives.

WHAT WILL YOU BE RESPONSIBLE FOR?

• Store Operations Management: Ensure the store operates smoothly, adhering to operational standards, policies, and procedures.
• Team Leadership: Manage, train, and motivate the store team to deliver exceptional customer service and meet sales targets.
• Customer Experience: Create a welcoming and seamless shopping experience by engaging with customers, addressing their queries, and ensuring high levels of satisfaction.
• Sales & Revenue Growth: Drive sales and profitability by implementing effective strategies to meet and exceed monthly, quarterly, and annual sales targets.
• Inventory Management: Monitor stock levels, coordinate with supply chain teams, and ensure proper stock replenishment to minimize shrinkage.
• Visual Merchandising: Oversee the store’s visual presentation to align with the brand’s aesthetics and ensure it’s appealing to customers.
• Data Analysis & Reporting: Analyze store performance, sales trends, and customer feedback to provide actionable insights and prepare regular reports for management.
• Problem Solving: Address and resolve any operational issues, customer complaints, or staff concerns promptly and effectively.
• Compliance & Safety: Ensure adherence to safety, hygiene, and compliance standards at all times.
• Store Maintenance: Maintain cleanliness, organization, and functionality of the store to create a positive environment for customers and staff.

WHO YOU ARE

• Experience: Minimum of 3+ years of experience in a retail environment, preferably in lifestyle, apparel, or D2C brands.
• Customer-Centric: Passionate about delivering exceptional customer experiences and building strong customer relationships.
• Leadership Skills: Proven ability to lead, manage, and inspire a team to achieve sales targets and provide top-notch service.
• Operational Excellence: Strong understanding of store operations, inventory management, and retail performance metrics.
• Sales-Oriented: A results-driven individual who thrives on achieving and exceeding sales goals.
• Attention to Detail: Keen eye for maintaining store aesthetics, merchandise displays, and overall store upkeep.
• Problem-Solving Ability: Capable of addressing challenges and making quick, informed decisions in a dynamic retail environment.
• Interpersonal Skills: Excellent communication and interpersonal skills to effectively interact with customers, team members, and stakeholders.
• Tech-Savvy: Familiarity with point-of-sale (POS) systems, inventory management tools, and basic retail analytics.

Qualifications

• Bachelor’s degree in Retail Management, Business Administration, or a related field (preferred).
• Proven track record of achieving sales targets and managing retail operations.
• Experience in managing teams and handling customer escalations.
• Strong organizational skills and the ability to multitask effectively.
• Proficiency in MS Office and basic retail software tools.

WHY BE A PART OF सादा / SAADAA?

Do you feel out of place in a world full of unnecessary complexities?

Do you find joy in little things?

Are you an avid reader with a curiosity for understanding how things work and how we got here?

Do you believe life is simple and people around you are focusing on the wrong things?

Are you excited by the idea of learning new things or solving problems with the simplest solutions?

If the answer to all the above questions is yes, you are in the right place.

The world is full of unnecessary complexities, & we, as humans, do not understand the burden of unconscious consumption.

We at सादा / SAADAA believe simplicity with better basics is the way to live a fulfilling life.

WHAT DO WE OFFER?

• A team of empathetic problem solvers
• The Right Compensation
• Growth path to becoming a leader
• An opportunity to drive meaning with products
• A culture of continuous learning
• Freedom: freedom to explore, fail, and learn