Assistant Manager - Process Improvement PODs

Mandate 3: In office/field: Employees will need to work from their respective base location/office on all days of the week

About Swiggy Instamart

Swiggy Instamart, is building the convenience grocery segment in India. We offer more than 6000+ items to our customers within 20-30 mins. We are striving to augment our consumer promise of enabling unparalleled convenience by making grocery delivery instant and delightful. Instamart has been operating in 27+ cities across India and plan to expand to a few more soon. We have seen immense love from the customers till now and are excited to redefine how India shops

Roles & Responsibilities

• Drive process-oriented problem-solving with a focus on understanding, implementing, and improving processes
• Ensure adherence to process inputs and monitor output metrics to ensure effectiveness and compliance
• Serve as the Single Point of Contact (SPOC) for the Central Process Excellence Team regarding process implementation and compliance for assigned cities/clusters
• Facilitate the implementation, streamlining, and automation of dark store operation processes
• Gather and analyze internal product and process feedback to provide actionable insights for refining processes and products
• Oversee the on-ground rollout of processes for the assigned city and monitor adherence until the transition to the city team is complete
• Conduct comprehensive training sessions for the ground operations team on and manage the end-to-end rollout of centrally driven new processes and initiatives, including new product features or complete product launches
• Ensure the effective execution of brand marketing activities, including distribution of freebies, flyers, and promotional materials
• Manage seasonal or festive marketing campaigns involving flyers/freebie distribution to enhance brand awareness and customer engagement
• Involved in various central and city initiatives aimed at reducing and optimizing costs related to both OpEx & CapEx
• Implement process improvements to enhance customer experiences and satisfaction, ensuring that operational changes positively impact service quality
  
  

Desired Skill Set

• Self-Driven: Demonstrated ownership, accountability, and proactive approach
• Data Analysis: Proficiency in understanding large databases and the relationships between various metrics
• Supply Chain Knowledge: Strong interest in supply chain management, analytical skills, and persistence in working with data to extract insights
• Critical Thinking: Ability to identify and address root causes of problems, both known and unknown
• Holistic Problem Solving: Consideration of all relevant factors before devising solutions.
• Stakeholder Management: Skilled in managing and influencing stakeholders, both with and without formal authority, to achieve maximum effectiveness
• Execution Excellence: Proven ability to execute tasks or projects with precision, enthusiasm, and diligence
• Adaptability: Quick learner of new tools and technologies
• Experience: Minimum of 5 years of experience in executing and implementing tasks in a fast-paced environment
  
  

"We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law"