Assistant Manager - MO - Trade Support - Claims

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business Line/Function

Middle office – Trade support - Claims team is a global claims handling team located in Chennai providing coverage to Middle office clients from EMEA, APAC and US locations.

The operational scope covers Interest claims, CSDR claims and TMPG claims for Middle office clients.

Job Title

Assistant Manager

Date

Department:

MO - Trade Support - Claims

Location:

Business Line / Function

BP2S

Reports To

(Direct)

Manager

Grade

(if applicable)

(Functional)

Number Of Direct Reports

5

Directorship / Registration

NA

Position Purpose

The purpose of the role is to manage claims process and provide a support function for Manager on reporting and client communication and provide the Administrator with an escalation support.

Responsibilities

Direct Responsibilities

Investigating Claims using Tradeflow, Intellimatch.

Cash Break Management and Control

Ensuring all Broker and Custodian relationships are managed effectively

Ablility to prioritise and understand the market risk

Ensuring compliance with agreed control framework

Quality check and validation of Administrator input

Demonstrate technical understanding in their role

Work within a team environment

Escalation Management

Spoke and Stake holders management

People Management

Management and Client reporting

Support Manager as necessary and agreed

Contributing Responsibilities

Working with Custodians and Brokers to resolve claim.

Working with the Client.

Clearing Cash Breaks.

Working together as a Team to achieve the same Goals.

Clear and Defined escalation points.

Technical & Behavioral Competencies

Microsoft Office (Excel, Word, Internet)

Knowledge of financial markets

Good Knowledge of products (Equities, FX, Money Markets etc)

Good Client management skills

Good Knowledge on Settlements process of Equities, FX, Money Markets etc

Client Focus

Maximising Team Performance

Managing Self & Others

Personal Effectiveness & Impact

Positive Behaviours

Improvement & Innovation

Commitment & Accountability

Commercial Focus

Quality

Analysis

Skills Referential

Specific Qualifications (if required)

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Client focused

Creativity & Innovation / Problem solving

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to understand, explain and support change

Ability to inspire others & generate people's commitment

Ability To Develop Others & Improve Their Skills

Ability to develop and leverage networks

Education Level

Bachelor Degree or equivalent

Experience Level

At least 7 years