Assistant Manager- Learning Operations-Hyderabad

Summary

Position Summary

Are you an individual who is customer service oriented and enjoy providing service to internal

clients in different countries?

The Learning Operations team in the US India office is a team of individuals that provide end

to end learning administrative and backend operations support for Deloitte Member Firms

across the globe.

At Deloitte, you’ll gain exposure to a variety of industries and business models, helping your

career growth and professional development.

Work you’ll do

Provide support to the US Talent Development Learning operations, to serve the Offshore

Clients, with regards to Planning and Delivering of trainings. It is essential to act as an

Advisor & a Consultant to our clients.

• Connect with Clients, providing service as a consultant/advisor and lead strategic
  
  

conversations

• Provide insights to leadership on team performance, plan for contingencies
• Team performance management, engagement management, people management
• Lead cross team projects
• Conduct effective 1:1 sessions with team members to provide feedback and keep
  
  

motivated

• Ensure positive environment in team
• Mentor/guide future leaders and team members towards career aspirations and goals
• Contribution and Involvement in Firm/Team initiatives
• Continues collaboration effort towards common business goal
• Manage escalations, process concerns
  
  

The team

At Deloitte, our team culture is collaborative and encourages team members to take

initiatives and seek on-the-job learning opportunities. Our Learning Operations professionals

are committed to provide Quality of Service and ensure satisfaction of the clients by

resolving their requests promptly.

Qualifications

• Graduate/MBA/Post-Graduate
• 6-8 years of relevant experience in a Learning/Backend Operations environment and managing teams of 8+
  
  

Skills Required

• Must have excellent verbal and written communication skills
• Should have knowledge of email etiquette
• Should have basic knowledge of excel and should be able to analyze data
• Should have intermediate to advanced knowledge of creating MS PowerPoint
  
  

presentations and leadership ready dashboards

• Should have ability to team with others
• Should be able to prioritize time and tasks
• Should have experience Managing teams of 8+ including performance management,
  
  

conducting 1:1, mentoring

Preferred

• Should have a good understanding of Learning environments and processes,
  
  

preferably in Learning Operations

• Understanding of learning systems and processes
• Should have ability to interact well with internal clients and provide strategic
  
  

solutions to issues

• Experience working with US or Global stakeholders
  
  

Shift Timings- 2 PM-11 PM

Location:- Hyderabad

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Requisition code: 205985