Assistant Manager Human Resources

About Snapmint

Snapmint is a leading fintech company redefining access to consumer credit in India. With over 10 million customers across 2,200+ cities, our zero-cost EMI platform enables responsible purchases without the need for a credit card across categories like fashion, electronics, and lifestyle.

India has over 300 million credit-eligible consumers, yet fewer than 35 million actively use credit cards. Snapmint addresses this gap by offering a trusted, transparent alternative grounded in financial inclusion and ethical lending practices.

Founded in 2017, Snapmint is a profitable, high-growth company doubling year-on-year. Our founding team—alumni of IIT Bombay and ISB—brings deep experience from Oyo, Ola, Maruti Suzuki, and prior successful ventures in ad-tech, patent analytics, and bank-tech.

We are building the future of responsible consumer finance—simple, transparent, and customer-first.

Role Overview

We are seeking a proactive and people-oriented HR to manage core HR functions within our BPO environment. The role involves handling bulk recruitment, employee engagement, and HR operations to ensure smooth functioning of people practices and compliance with company policies. The ideal candidate should have excellent communication skills, a problem-solving attitude, and the ability to thrive in a fast-paced, dynamic BPO/Call centre culture.

Key Responsibilities

• Manage end-to-end recruitment for voice and non-voice processes (sourcing, screening, interviewing, and onboarding).
• Handle employee engagement initiatives to improve retention and workplace satisfaction.
• Maintain HR records, attendance, and leave management systems.
• Support in creating and implementing HR policies, procedures, and compliance requirements.
• Facilitate training & development programs for employees.
• Address employee grievances, ensure disciplinary actions when required, and maintain healthy workplace relations.
• Monitor performance management systems and support appraisals and feedback processes.
• Act as a bridge between management and employees to maintain transparent communication.

Qualifications

• Graduate/MBA in Human Resources or related field.
• 5+ years of HR experience, preferably in a BPO/Call Center industry.

Key Competencies

• Strong knowledge of HR processes in a BPO/Call Centre environment.
• Excellent communication & interpersonal skills.
• Good understanding of labor laws and compliance requirements.
• Problem-solving, conflict-resolution, and negotiation skills.
• Ability to manage multiple tasks in a fast-paced environment.

Location: Jaipur

Working days: 6 days working