Assistant Manager - Global Service Operations
Tata Communications
Date: 3 weeks ago
City: Pune, Maharashtra
Contract type: Full time

About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
- TATA Communications Service Operations Centre is the single point of contact for all customers of the International SOC division. Customer Service Engineers have the prime responsibility to receive, troubleshoot , resolve , escalate and close Customers incidents and requests, delivering superior customer service, UK business hours.
- Hands-on experience with Layer 2 & Layer 3 networking (Switching, Routing, and WAN technologies).
- Ability to troubleshoot and resolve Level 1 & Level 2 network incidents, including connectivity issues, latency, and packet drops
- Understanding and hands-on experience with SD-WAN solutions (preferably Versa, Viptela, or Fortinet)
- Configuring and managing WAN edge devices, including policies, traffic steering, and VPNs.
- Knowledge of MPLS, VPNs (IPsec, SSL), QoS, and WAN optimization techniques
- L2 skills on fortinet firewall and security best practices.
- Proactively address customer issues and ensure timely resolution.
- Work efficiently with cross-functional teams, senior engineers, and external vendors to resolve incidents.
- Support and assist L1 engineers in troubleshooting and knowledge transfer..
- Experience performing configuration changes, firmware upgrades, and network maintenance activities.
- Conducting post-change validations and rollbacks if needed.
- Minimum 4 years experience on operation on networking , firewall , SDWAN
- Strong understanding of networking, SDWAN, firewall concepts, including TCP/IP, subnetting, VLANs, SSL VPN , NGFW and routing protocols (OSPF, BGP, EIGRP)
- Clear and professional verbal & written communication to interact with customers, vendors, and internal teams
- Quick decision-making to restore services within SLAs
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Sr. Creative Quality Assurance Specialist
Ecolab,
Pune, Maharashtra
1 day ago
Ecolab is seeking a highly skilled Senior Creative Quality Assurance Specialist (Design & Copy) to play a pivotal role in Quality Assurance (QA) within our Marketing division in Pune, India.Ecolab, the global leader in water, hygiene and infection prevention solutions and services, is seeking a Sr. Creative QA Manager experienced in blending design sensibility with linguistic accuracy, ensuring that every...

Workday - Senior Consultant
Deloitte,
Pune, Maharashtra
2 days ago
Summary Position Summary Cyber Deloitte Cyber understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful insights to help our clients navigate the ever-changing threat design, and technology as we partner with clients to transform finance.Position SummaryEnterprise Security:Enterprise Security teams embed security in all aspects of digital transformation by securing a client’s “technical backbone”...

SAP TM Consultant
Infosys,
Pune, Maharashtra
3 days ago
Must have minimum 5 years of experience in providing SAP TM Technical services for implementation, support and upgrade project Should have strong knowledge of OOPS concepts, BOPF Architecture, BRF Plus, PPF, FPM, POWL and FBI along with standard ABAP best practices Should have cross integration knowledge with SAP EM & ERP. Must have TM Integration experience with PI, EDI and...
