Assistant Manager - Experience
Meesho
Date: 3 weeks ago
City: Bengaluru, Karnataka
Contract type: Full time
About The Team
As a part of the Fulfillment and Experience (F&E) team at Meesho, you will be at the forefront of using data to drive exceptional experiences for our Suppliers and Users. Our team is pivotal in solving complex, industry-defining problems at scale, making an impact on overall Supplier & User experience.
About The Role
In this role, you will primarily focus on leveraging data analytics to enhance user experiences across our platform. You will identify key challenges, devise data-driven solutions, and lead the implementation of these strategies to improve operational and experience metrics and work closely with multiple Stakeholder. You will be leveraging data to share the insights on next steps to achieve long term & short term vision.
What You Will Do
As a part of the Fulfillment and Experience (F&E) team at Meesho, you will be at the forefront of using data to drive exceptional experiences for our Suppliers and Users. Our team is pivotal in solving complex, industry-defining problems at scale, making an impact on overall Supplier & User experience.
About The Role
In this role, you will primarily focus on leveraging data analytics to enhance user experiences across our platform. You will identify key challenges, devise data-driven solutions, and lead the implementation of these strategies to improve operational and experience metrics and work closely with multiple Stakeholder. You will be leveraging data to share the insights on next steps to achieve long term & short term vision.
What You Will Do
- Problem Identification & Prioritization: Analyze large datasets to identify trends, patterns, and outliers that drive actionable insights for improving customer and seller experiences.
- Instrumentation Dashboard: Implement alert systems within dashboards to notify stakeholders of critical issues or emerging trends that require immediate attention.
- Solution Discovery: Own the responsibility for designing and implementing programs aimed at enhancing user experience metrics like Net Promoter Score (NPS) and other operational metrics.
- Adoption & Metrics: Define product metrics for your area, and track them continuously. Identify usage patterns and come up with action plans to move metrics in the right direction.
- Roadmap Creation: Create a product roadmap for your area that has at least a 3-monthforward-looking view of key customer/business problems to be solved.
- B.Tech degree from Premium college.
- 2 - 4 years of experience, preferably in Strategy & Operations/Management Consulting with a strong analytical focus.
- Proficiency in SQL for querying relational databases and manipulating large datasets.
- Hands-on experience with BI and data visualization tools (e.g., Tableau, Power BI, Looker) to create interactive dashboards and reports.
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Excellent communication skills with the ability to translate complex data findings into actionable insights and recommendations.
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