Assistant Manager - Debt Management Services - The Wheels - 2W/3W

Bajaj Finserv


Date: 2 weeks ago
City: Surat, Gujarat
Contract type: Full time
Location Name: Surat

Job Purpose

“This position is open with Bajaj Finance ltd.”

First link of management between the executors i.e. field staff and management. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Delivery of business AOP objectives for the assigned geography.

Duties And Responsibilities

PRINCIPAL ACCOUNTABILITIES

(Accountabilities associated with the job)

  •  Achieving business numbers with the assigned line of channels (Basis location and market potential).
  •  People Management (Off roll) – Hiring, Retention & Productivity.
  •  Sales Governance through compliance of systems and processes.
  •  Responsible for tracking, managing & controlling PDD requirement compliance
  •  Reduction in customer complaints & cancellation by ensuring that no miss-selling is being done.
  •  Understanding of CRM – Salesforce.com.
  •  Effectively engage with Credit, Operations, Risk & within 2W/3W teams.
  •  To ensure TAT is maintained for case processing.
  •   MAJOR CHALLENGES


(Challenges faced on an on-going basis in carrying out the job)

  •  Training of self and their team below.
  •  Hiring right candidate.
  •  Smooth onboarding to help settle the employee well in BFL.
  •  Smooth onboarding of New Dealer/Partner with BFL
  •  Retention of Off-roll staff
  •   DECISIONS


(Key decisions taken by job holder at his/her end)

  •  Hiring of Off roll staff
  •  Approvals by coordinating with internal stake holders eg. Clearing cases
  •  Lead allocation
  •  Field activity planning and closure
  •   INTERACTIONS


(Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)

Internal Clients

Roles you need to interact with inside the organization to enable success in your day to day work 

  •  Connect with various internal department i.e. product, credit, Ops, RCS & compliance to process the file.
  •  Connect with HR department for hiring & retention


External Clients

Roles you need to interact with outside the organization to enable success in your day to day work 

  •  Engaging with customer.
  •  Mapping of market competition.
  •   DIMENSIONS


(Key numerical data which will reflect the scope and scale of activities concerning this job)

Financial Dimensions

(These should be quantifiable numerical amounts)

  •  From 45 to 70 Cases MOM (depending upon location and market potential)


Other Dimensions

(Significant volume dimensions associated with the job)

 Total Team Size: 9

 Number of Direct Reports: 5 to 9

 Number of Indirect Reports: NA

 Number of Outsourced employees: 5 to 9

 Number of locations: 1 to 4

 Number of products: 1 i.e. Two wheeler Loan

Required Qualifications And Experience

SKILLS AND KNOWLEDGE

(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications

  •  Qualifications – Graduate / Post Graduate
  •  Good command in excel is essential.
  •  Work Experience – 1 to 3 years of relevant experience in managing team
  •  Result oriented - Go getter attitude is must
  •  Should have collaborative work style to engage with peers & colleagues across the company.
  •  Excellent Team management & Interpersonal Skills.
  •  Excellent command over communication skills.
  •  Highly ambitious & self-motivated

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Frontend Developer- Reactjs

Codewinglet Private Limited, Surat, Gujarat
₹500,000 - ₹600,000 per year
1 week ago
We are seeking Surat based skilled ReactJS Engineer to join our team. The ideal candidate will have hands-on experience building dynamic and responsive web applications using React.js. This role requires a strong understanding of front-end development principles and the ability to deliver high-quality, scalable solutions in a collaborative environment.Key ResponsibilitiesDevelop, maintain, and optimize web applications using React.js.Create reusable and modular...

Consultant Radiology

Vitality Healthcare, Surat, Gujarat
2 weeks ago
Job DescriptionPerforms CT imaging procedures on appropriate anatomical regions in accordance with accepted standards of practice and protocols of the individual site Radiologist. Completes and signs Patient Screening form and explains the procedure to the patient. Maintains patient care, comfort and safety during transport to and from the coach and during the exam. Maintains technical competency through continued education and...

QA Engineer

ProjectTree, Surat, Gujarat
2 weeks ago
Job TitleQA Engineer LocationSurat Job TypeFull-time, Onsite Experience1+ years of experienceAt ProjectTree, we are dedicated to leading the global IT industry by transforming businesses with cutting-edge technology and fostering an environment of ongoing growth, learning, and collaboration. Our team is passionate about driving growth and delivering exceptional results. We are seeking a results-driven QA Engineer Specialist to join our dynamic...