Assistant Manager-Captive Operations - Captive Operations

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Experience Required: 6+ years in Cybersecurity, with 4+ years

Reports To: Security Operations Lead / SOC Manager

Location: Jaipur

Job Type: Full-time, Customer locations

Job Summary

• We are seeking a skilled Infrastructure Operations Engineer to manage and maintain core IT infrastructure components including physical servers, operating systems, backup solutions, storage systems, databases, networking, and health monitoring tools. The ideal candidate will ensure availability, reliability, and security of the enterprise infrastructure.
  
  

Key Responsibilities

Physical Servers & OS:

• Install, configure, and maintain physical servers in data center environments.
• Manage operating systems (Windows/Linux), including patching, hardening, and performance tuning.
• Perform OS upgrades, configuration backups, and lifecycle management.
  
  

Backup & Storage

• Administer backup tools (e.g., Veeam, Commvault, NetBackup) and ensure backup/restore success rates.
• Manage SAN/NAS storage solutions and perform capacity planning, replication, and snapshot management.
  
  

Database

• Support database platforms (e.g., SQL Server, Oracle, MySQL) for patching, backup, and uptime monitoring.
• Work with DBA team to support infrastructure needs related to databases.
  
  

Networking

• Perform basic configuration and troubleshooting of switches, routers, firewalls, and load balancers.
• Collaborate with network teams to ensure optimal connectivity and performance across environments.
  
  

Health Monitoring

• Implement and maintain infrastructure monitoring tools (e.g., Nagios, SolarWinds, Zabbix, PRTG).
• Proactively monitor system health and respond to alerts to prevent outages or performance degradation.
  
  

Required Skills And Qualifications

• Experience with server hardware (Dell, HPE, Cisco UCS).
• Strong knowledge of Windows/Linux system administration.
• Familiarity with enterprise backup and storage solutions.
• Basic knowledge of networking fundamentals (TCP/IP, VLANs, routing).
• Hands-on experience with monitoring tools and log analysis.
• Good scripting knowledge (PowerShell, Bash) for automation.
• Familiarity with endpoint/server hardening, system configuration management, and patching.
• Experience using configuration and compliance management tools (e.g., Ansible, Chef, SCCM, GPO).
• Ability to document policies, procedures, and control deviations.
  
  

Preferred Qualifications

• ITIL Foundation or Practitioner certification.
• Experience in audit/compliance functions, particularly in regulated industries (BFSI, healthcare, government).
• Familiarity with ISO 27001, NIST 800-53, or other security frameworks.
  
  

Education Requirements

BE, B.Tech in IT/CS/ECE, BCA, BSc CS and MCA

Certification

• Certifications: MCSE, RHCE, CCNA, VCP, or equivalent.