Assistant Manager Branch Operations

Job Description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Descriptor:

International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

Principal Responsibilities

• Leading and Managing 3 locations Delhi NCR, Rajasthan and Kanpur for Mutual Operations to ensure all work is completed within established service levels and reviews the same on regular basis.
• To guide team to ensure timely and error free reporting of transactions received at the Investor Service Centre. Daily managing TSM control mechanism and Daily check list review of locations.
• Supporting associates on daily basis to ensure accurate and timely responses are shared with investor, MFD etc and all requests are escalated as appropriate.
• Explore and process efficiency suggestions and contribute to achieve customer delight by supervising and managing risk as per regulatory requirement.
• Effective coordination with RTA to ensure minimal escalations.
  
  

Requirements

• A good understanding of mutual fund/security markets
• Valid NISM certification.
• Good verbal and written communication, team and interpersonal skills.
• The inclination to work in a client facing role, with a bent of mind for ‘service’.
• Ideally a postgraduate / minimum 2 plus years of experience in team managing.
• Knowledge of local language will be an advantage.
  
  

Useful Link

Link to Careers Site: Click HERE

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by HSBC Global Asset Management (India) Private Ltd