Assistant Community Manager

Designation

Assistant Community Manager

Positions Overview

This position is centred around building strong relationships and creating exceptional experiences for the community. Assistant Community Manager (ACM) will oversee the operations of a 15,00025,000 sq. ft. office space, managing revenue exceeding 40 million INR annually. The ideal candidate should have hands-on experience in operational management, a proven track record of growing a community, and the ability to manage Revenue and P&L effectively. Additionally, the Assistant Community Manager will play a key role in ensuring the execution of standard protocols to maintain operational efficiency and customer satisfaction.

Key Responsibilities Profit Center Management

• ASR and Margin Analysis: Regularly review and optimize Average Seat Rate (ASR) and margins to ensure the profitability of the center.
• Expense Control: Keep operational expenses within budget while identifying cost-saving opportunities.
• Collections: Achieve monthly collection targets by ensuring timely client payments and addressing outstanding dues promptly.
• Renewals: Maximize contract renewals at or above the budgeted seat price, focusing on client retention.
• Vendor Management: Manage vendor relationships to ensure timely, quality services at optimized costs.
• Cost Optimization: Continuously seek ways to optimize costs without compromising on service quality.
  
  

Community Building and Engagement

• Collaborative Environment: Foster a collaborative environment among members by organizing events, building hyperlocal alliances, and forming strategic partnerships.
• Community Growth: Expand the centers community by attracting and retaining clients through networking and engagement efforts.
  
  

Client Satisfaction & Service Delivery

• Renewals and Pricing: Maximize client renewals at the budgeted seat price, ensuring strong client retention.
• CSAT Score: Maintain a CSAT (Client Satisfaction) score above target through exceptional service delivery and client engagement.
• Brand Ambassadors: Ensure that every client becomes a brand ambassador for Awfis through positive experiences and high levels of satisfaction.
  
  

Training and People Development

• Guided Practice & Coaching: Provide coaching and development opportunities for subordinates and the facility management team, ensuring they are equipped to perform effectively.
• Self-Development: Actively participate in personal development initiatives, preparing for the next level role as a Shadow Community Manager.
  
  

Vendor Management

• Purchase-to-Pay Compliance: Ensure adherence to the Purchase-to-Pay process for all vendor transactions, ensuring cost-effectiveness and compliance.
• Vendor Performance: Regularly assess and manage vendor performance, ensuring timely delivery and quality service.
  
  

Facilities Management

• Centre Upkeep: Ensure the center is maintained at the highest standards, with a focus on daily readiness.
• Preventive Maintenance: Diligently follow the Preventive Maintenance Calendar to avoid operational disruptions.
• Compliance & Protocols: Adhere to all compliance requirements, safety protocols, and governance standards.
• ESG Adaptation: Integrate Environmental-Socio-Governance (ESG) practices into the center's operations in alignment with company values.
  
  

Client Engagement, Brand, and CSR Initiatives

• Client Engagement: Execute activities that enhance client engagement, including events and brand initiatives to strengthen client relationships.
• CSR Leadership: Lead Corporate Social Responsibility (CSR) activities within the centers vicinity, ensuring alignment with company goals.
  
  

Execution of Company Initiatives

• Company Initiatives: Actively participate in and execute all company-driven initiatives, ensuring alignment with corporate goals and objectives.
  
  

We are seeking candidates who possess:

• Exceptional customer service skills with a proven track record
• An outgoing, extroverted personality
• A strong awareness and keen interest in current affairs
• Ambition and the drive for continuous improvement in skills and knowledge
• Enthusiasm with a demonstrated history of active participation
• Expertise in Relationship Management, Operations, and Cost & Revenue Management
• A strong desire to grow, with a two-year focus on taking on increased responsibilities
• Excellent written and verbal communication skills
• A commitment to strong process execution
  
  

Eligibility Requirements:

• Minimum of 3-5 years of relevant experience
• Managed an annual revenue of at least 2.5 million INR
• Experience working at a Revenue Centre within the last 2 years
• Proficiency in MS Excel/Spreadsheets
• Excellent communication skills
• Graduate in any stream (MBA preferred)
• Familiarity with the local language
• Active membership in community service clubs, social or focus groups.
  
  

Locations

• Ahmedabad