Area Vehicle Service Manager

Ather Energy


Date: 1 week ago
City: Jaipur, Rajasthan
Contract type: Full time
you’ll be our: Area vehicle service manager

you’ll be based at the Zonal office (Chennai/ Delhi/ Kolkata/ Bangalore/Pune)

you’ll be Aligned with Zonal Vehicle service manager

you’ll be a member of: service delivery team

What you’ll do at Ather:

  • Ensure that the KPIs of the Service teams are met while keeping in mind great Customer Experience - at Service center locations
  • Monitor and Control the service quality as per Ather standards, through the adoption of best practices and Service SOPs at Service Centre and for the Service Fleet
  • Monitor customer complaints, Ensure redressal, and initiate necessary corrective actions
  • PDI (support) / Warranty Management
  • Provide technical support to the Service team across locations
  • Plan and support service marketing activities in the city
  • Support establishment of Vehicle Service set up in all launch markets
  • Support Service Strategy team to document Service SOPs and Service Manual
  • Ensure high level of competence for the Service Centre and Service Fleet teams through Training Needs Analysis

Here’s what we are looking for:

  • Experience in After Sales Operations and strong team management and collaboration skills
  • You need a customer-first attitude and an ability to anticipate customer needs and exceed expectations.
  • A fair understanding of EV technology is a definite plus.
  • Demonstrates an ability to control operational costs, and improvise tools/equipment, and SOPs to minimize costs.
  • Demonstrate the ability to scale operations and showcase value improvement

You bring to Ather:

  • We are looking for a Graduate in Business/Engineering from a Tier I/Tier II Institute
  • 6-10 years of experience in managing service delivery operations (team of 20+ or multiple workshops)

COMPETENCIES:

  • diagnostic skill (mechanical & electrics)
  • crisis management
  • service operation management skill

BEHAVIORAL

  • Continuous improvement mindset
  • self-motivated

PERSONAL TRAITS

  • communication and team building
  • critical thinking and strategy alignment

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